US Compliance Team Lead - Import

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

The US Compliance Team Lead will be part of a Global Onsite Team supporting one of Expeditors High

Tech customers within an import/export operation. The Team Lead is a key member of the import/export

compliance team which facilitates the efficient and timely movement of goods worldwide. This is a

leadership role, and the dynamic nature of this team requires individuals who can think quickly, act

independently, and proactively solve problems before they arise. Strong customer service skills and

effective communications are required. The US Compliance Team Lead will be accountable for meeting all major duties and responsibilities outlined below in a timely and responsive manner, as directed by the Local Onsite Customs Manager.

Major Duties and Responsibilities:

● Support the Operations Supervisor/Manager in process improvements or initiatives and

escalations

● Making sure the team processes all customer requests in a timely manner

● Making sure all the processes are documented / updated and properly communicated

● Drive strategy with the team, continuously look at opportunities and provide recommendations to

improve operational processes

● Responsible for daily tracking of operational metrics and regular performance reporting. Monitor

team’s metrics and ensure to achieve the standards under outlined Service Level Agreements

(SLAs).

● Support drive\ on any projects or complicated requests, identifying the tasks needed to complete

the project then delegate if possible.

● Lead daily huddles with the team to review workflow, priority requests, action items for the day

● Lead weekly syncs with Google Compliance Managers on status of reports, aging tickets, aging

CI’s and process questions.

● Advise customers on import/ export procedure updates / restrictions and customs related matters

● Ensure compliance at all times to regulations. This includes internal policies and procedures such

as Standard Work Instructions (SWI), external government regulations and customer policies /

requirements.

● Maintain and further regional matter expertise

● Actively engaged in advanced planning deployments

● Attention to detail and elevates matters with sense of urgency for timely resolution

● Requires good communication skills in a collaborative environment

● Provides ongoing status updates to the local management

● Diploma or Bachelor’s degree from a four year college or university. Master’s Degree preferred.

● 3-5 years related experience in the high-tech sector, import or export compliance, and

international logistics operations.

● Customs Brokerage License preferred

● Minimum of 1-2 years of direct experience managing and leading teams.

● Technical expertise in import/export compliance

● Bachelor’s degree from a four year college or university preferred

● Effective interpersonal skills, including proven abilities to listen, comprehend, effectively

communicate clearly and concisely to obtain positive results.

● Demonstrated experience interacting with external and internal customers to gather information

and coordinate projects and/or shipments to satisfy the customer’s needs

● Demonstrated knowledge of compliance, import/export/trade regulations, global freight

forwarding, export/import operations.

● Proactive, strong organizational and problem-solving skills

● Proficient in Word, Excel, email and various PC based software

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus