US Benefits Specialist

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald's in Mexico office. Our Mexico City office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

McDonald’s has an exciting opportunity for a Supervisor, Benefits Delivery based in our Mexico Global Office. You will be responsible for overseeing the execution of benefits programs, policies, and practices for Global Markets. You will ensure operational excellence in benefits administration, collaborate with vendors to meet technical requirements, and provide accurate data to support audits. 

Skills Required: Benefits Delivery, SAP Success Factors, HRIS, ServiceNow 

Experience Range: 3- 6 years 

Responsibilities:

• Oversee the execution of US benefits programs, policies, and practices to ensure alignment with organizational goals and regulatory compliance 

• Monitor the effectiveness of US benefits administration activities, identifying and implementing areas for improvement to enhance efficiency and employee satisfaction 

• Manage benefits vendors, facilitating discussions on technical requirements and ensuring services meet organizational needs. 

• Collaborate with vendors to resolve issues and implement process improvements to optimize benefits delivery. 

• Provide timely and accurate data to support internal benefits audits and compliance reporting 

• Develop and maintain accurate records of benefits-related activities, including vendor contracts, agreements, and system updates.  

• Ensure data integrity, confidentiality, and compliance with federal and state regulations governing benefits administration 

• Analyze benefits administration processes to identify inefficiencies and recommend enhancements to achieve operational excellence 

• Prepare and present reports on benefits of program performance and metrics to support strategic decision-making 

• Degree in Human Resources, Business Administration, Total Rewards, or related field; advanced degree preferred 

• Proven experience in roles responsible for talent rewards or US benefits delivery/Payroll/Leave of Absence. 

• MS Office experiences including proficiency in Excel preferred 

• Experience operating in large, multi-national corporations in a highly matrixed, complex structure 

• Experience working with Oracle. 

• Experience working across cross cultural competencies. 

• Excellent analytical, problem-solving, and data-analysis skills 

• Ability to write well and communicate effectively across all layers of the organization 

• Knowledge of HR compliance and data privacy regulations 

• Strong business acumen 

• Open to learning new systems and processes 

• Positive attitude and a willingness to learn; self-starter 

• Strong ability to influence others; able to build and drive a strong business case for people as a growth driver 

• Continuous improvement and growth mindset 

Preferred Qualifications:

• Technical knowledge in the areas of total rewards, benefits delivery, and HR processes 

• Total Rewards Expertise & Skills