Urgent Care Service Delivery Coordinator (Out of Hours Team) - 12mth FTC

Salary: £31,733 per annum
Location: Remote, with occasional team meetings (no more than once per month)
Working pattern: Rolling rota – 4 nights on / 4 nights off
Shift patterns: 12‑hour shifts (5pm - 5am and 9pm - 9am, alternating weekly)
Company: Axon Diagnostics, part of the Medica Group

About the role:
Axon Diagnostics, part of the Medica Group, provides vital urgent and out‑of‑hours diagnostic services that support hospitals, clinicians and patients when timely care matters most. As an Urgent Care Service Delivery Coordinator, you will be a key part of our front‑line operational team, helping to ensure urgent radiology examinations are delivered safely, accurately and within strict clinical timeframes.

This is a fast‑paced, purpose‑driven role where no two shifts are the same. You’ll act as a trusted first point of contact for hospital clients and radiologists overnight, helping coordinate care that has a direct impact on patient outcomes across the UK.

What you’ll be doing:

• Acting as a primary point of contact for radiologists supporting the out‑of‑hours urgent care service

• Monitoring and responding to service delivery mailboxes, calls and messages to ensure timely resolution of queries and issues

• Coordinating and maintaining radiologist rotas, ensuring coverage, availability and reporting capacity

• Allocating urgent radiology examinations to the appropriate reporters within contractual turnaround times

• Maintaining accurate records and logging all communications within our systems

• Producing regular service reports, dashboards and handovers covering KPIs, SLAs, turnaround times and operational risks

• Working collaboratively with colleagues to maintain a high‑quality, patient‑centred service at all times