Upgrade Operations Field Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Software Upgrade Operations team is committed to providing the Motorola Solutions Public safety customers the best possible experience while ensuring all upgrade activities are done correctly and promptly. The team is responsible for planning and executing software upgrades for PremiereOne CAD, Records and Mobile. The team works closely with CMSO, SI deployment and other Implementation teams to support Upgrades, deployments and customer hardware refresh.

Job Description

The Upgrade Operations Field Engineer will be responsible for the end-to-end execution of software upgrades for customer Computer-Aided Dispatch (CAD) systems, with a primary focus on the PremierOne Records platform. In this role, you will lead the technical upgrade process while working in close coordination with Project Managers, support staff, and cross-functional deployment teams to ensure seamless planning and execution. Beyond the installation phase, you will serve as a key technical resource for the customer, proactively identifying and resolving any post-upgrade issues to ensure system stability and long-term operational success.

Responsibilities

• Present new features to customers prior to upgrades

• Coordinate customer installs with Project managers, and various support teams

• Perform remote and oniste software upgrades

• Identify process changes required to support RMS upgrades in new releases

• Perform Functional validation testing following upgrades

• Characterize and document issues found post upgrade on customer systems

Qualifications

• 3+ years of experience in one or more of the following: Pre or Post sales engineering, solutions engineering or technical support

• Bachelor's degree preferred

• Knowledge in networking concepts and SQL databases

• Experience with Windows System Administration

• Analytical mindset that can dig into client and technical needs

• Solid oral, written, presentation and interpersonal communication skills

• Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and customers

• Capable of obtaining security clearance for customer upgrades

• Knowledge of PremierOne CAD, records or CAD interfaces a plus

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $80,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-LD

Basic Requirements

• 3+ years Pre or Post sales engineering, solutions engineering or technical support.

• Must be able to obtain background clearance as required by government customer.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.