Underwriting Operations Product Lead, North America Agency

North America Agency—Underwriting Operations Lead Environmental and Excess Casualty

New York

Company Summary

Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners. We underwrite for 40 other top-rated carriers alongside our Lloyd’s syndicates 1609 and 2610—offering lead-line + syndicated capacity, and claims settlement authority across eight product lines via seven countries. We harness the heritage of Lloyd’s and benefit from the market’s global licenses and financial-strength ratings.

Job Spec

Mosaic is looking for a North America Agency—Underwriting Operations Product Lead. This position is responsible for running the day-to-day UW operations for Mosaic’s Environmental and Excess Casualty product lines, including management of onshore delivery operations.

Responsibilities

Provide daily management of all aspects of agency underwriting operations for Environmental and Excess Casualty lines of business

Overall ownership of the delivery of agency UW operations for Environmental and Excess Casualty, ensuring timely and accurate services to Mosaic’s Syndicated Capital Management (SCM) partners

Liaison/communicate with North America Environmental and Excess Casualty UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions

Coordinate with international agency operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to SCM partners

Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers

Conduct monthly UW meeting to review

Prior month end reporting (review through month-end report)

Current status of submissions, binds, endorsements, etc

Trends in queries (focusing on specific queries that need UW assistance and how to address them prior to being sent to UW)

Trends in how data is received (prior to inception, within one month, within two months, etc)

Provide regular reporting to UW product teams for open queries

Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking

Be key point person between onshore underwriting teams and offshore processing teams. Act as point of escalation for any UW offshore operations issues

Perform quality control on sample of transactions processed by offshore teams

Undertake, review, and develop optimal process flows. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities

Facilitate monthly, quarterly, and annual planning with Environmental and Excess Casualty UW teams to determine future operations resourcing requirements

Ensure operating procedures and guidelines are in place, followed and maintained

Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality

Participate in projects to improve/automate operations, acting as subject matter expert for the Environmental and Excess Casualty product lines

Skills and Experience

6–10 years processing/supervising underwriting operational activities within North American insurance agency (e.g. submissions, clearance, binding/booking, etc); offshore operations experience is essential

Processing/working with Environmental and Excess Casualty lines of business is essential

Processing for a commercial/specialty insurance agency acting as coverholder of Lloyd’s is preferred

Ability to communicate effectively with employees/customers, mitigate potential issues that arise

Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity of operations

Ability to work collaboratively with a geographically distributed team and quickly understand and adapt to new cultural norms/standards

Ability to effectively manage offshore operations and drive maximum value from the relationship

Ability to work with all levels of employees and management

Self-motivated individual capable of working to a deadline when required

Comfortable working with ambiguity in a young and maturing organization

Strong use of computer software, including all Microsoft Office products (Excel, Word, PPT, Outlook, Power BI, etc); knowledge/experience working with policy administration systems

Mosaic offers

Knowledge-driven, supportive, and collaborative entrepreneurial culture

Very competitive total rewards compensation package, reflecting growth of the business

Opportunity to build and grow the business

Mosaic celebrates diversity, equity and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary this position is $100,000 - $130,000.