Underwriting Assistant - QC (German speaking)

Resumen:
Job Title: Underwriting Assistant (Quality) - German speaking

Division: Underwriting Operations

Reports To: As per Beazley Org Structure

Key Relationships: Underwriters, Brokers, Underwriting Assistants, UCO, and external clients and suppliers.

Job Summary

To assist the team in maintaining efficient underwriting operations processes and providing
customer service to clients and internal stakeholders.

Objective of the role

To provide support and assistance to underwriting operations quality checking policy documents, and other operational documents
Triage broker and underwriter feedback on quality
To provide effective reporting on quality
To establish good internal and external relationships with clients and stakeholders

Key Responsibilities

Underwriting Support

Auditing policy documents generated by UA’s - ensuring all data within the document matches PAS, slips and Underwriter instructions. Font and formatting in line with standards
Feedback quality results to UA’s, Operational TL’s and Ops Managers in a a clear and concise manner, ensuring all feedback is remediated within 24 hrs of communicating it
Monitor broker feedback on any errors/omissions/additions by reviewing the Beazley Policy mailbox and updating relevant trackers
Monitor and track UW feedback post quality review on Policy issuance errors/omissions/additions
Attend underwriting training and meetings as appropriate
Produce reports on quality analytics
Help maintain team standards through supporting other underwriting assistants (quality) in achieving their service/quality levels and targets as required
Support the underwriters and team leader as required
Participate in ad-hoc project work periodically

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
Display business ethics that uphold the interests of all our customers.
Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification

This role requires someone result focused, self-motivated, flexible and enthusiastic. This role would be ideal for somebody with a professional approach to interact successfully with other clients, building relationships and an ability to negotiate with both internal and external parties.

Skills and Abilities

Fluency in English and other languages based on regional business requirements
Demonstrated ability to build relationships with a wide range of stakeholders
Accurate and numerate
Computer skills – good working knowledge of MS Office
Strong analytical skills with excellent attention to detail
Effective communication skills (written, verbal, active listening)
Ability to manage time, meet deadlines and prioritize
Capable and comfortable with high percentage of daily activities requiring data entry

Knowledge and Experience

Proven administrative experience, preferably within the insurance or financial services sectors
Proven background in accurate, high volume data entry
Underwriting Assistant/Audit experience is advantageous

Competencies

Understanding of Insurance Processes:
Insurance Knowledge – Familiarity with basic insurance concepts, tools and terminology
Business Process Knowledge – Understanding of the workflow for policy issuance, claims processing, and underwriting across the risk lifecycle
Attention to detail
Error Detection – Ability to identify discrepancies and errors in documentation and data through thorough analysis and vigilance
Detail/Accuracy Oriented – Maintains accuracy in data remediation and reporting to ensure timely and efficient servicing of policy and claims processing

Basic analytical skills
Data Analysis – Understanding of basic statistical concepts and ability to perform simple data analysis to identify trends, patterns and draw useful insights from business or customer data
Communication skills
Clear Communication – Clear and effective verbal and written communication with team members and stakeholders.
Concise Reporting – Ability to document findings and report key issues concisely
Stakeholder Management – Builds and manages relationships with business, operations and external stakeholders

Aptitude and Disposition

Result/outcome focused, self-motivated, flexible and enthusiastic
Professional approach to interact successfully with managers/colleagues/external suppliers
Values continuous personal and professional development

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability.

Our three core values inspire the way we work and how we treat our people and customers.

Be bold
Strive for better
Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us – our ambitious inclusion & diversity and sustainability targets are testament to this.

We are proud to offer a flexible working environment, where our employees are able to work from the location that they consider most appropriate for the tasks they are undertaking. There will still be a requirement to attend the office based on business need, but our people are empowered to work with their teams to establish a model that works well for the individuals and for stakeholders.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

Beazley RACE - Including, understanding and celebrating People of Colour
Beazley SHE - Successful, High potential, Empowered women in insurance
Beazley Proud - Our global LGBTQ+ community
Beazley Wellbeing - Supporting employees with their mental wellbeing
Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

Internal Pathways (helping you grow into an underwriting role)
iLearn (our own learning & development platform)
LinkedIn Learning
Mentorship program
External qualification sponsorship
Continuing education and tuition reimbursement
Secondment assignments
Beazley SHE - Successful, High potential, Empowered women in insurance
Beazley Proud - Our global LGBTQ+ community

As a Beazley employee, you are provided access to our fantastic array of benefits. We are committed to offering employees and their families a comprehensive benefits package. Examples of some of our benefits include:

Lifestyle allowance
Commuting reimbursement
Free in-office lunch, daily
Six months parental leave
Sabbatical (after 10 years of service)
Retirement plan matching (varies by country)