UK HR Internal Communications & Change Manager

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

Job Description  

This is a 12 month Fixed Term Contract.

As part of our UK HR team, you will lead the HR change and communications for a critical HR transformation programme, ensuring its successful implementation and adoption across the UK region

 

The role will drive effective communications, change management, and stakeholder internal engagement. Ensure consistent messaging, smooth adoption of new processes, and alignment with global and regional HR transformation goals.

 

As the Communications and Deployment Lead for the UK transformation, you will own the delivery of change, communications, training, adoption and stakeholder engagement for our UK employees.

 

You will lead stakeholder engagement, manager enablement, readiness actions and hypercare delivery, providing structured insight and risks back into the Global programme governance.

 

Key Responsibilities

Communication & Change Management

• Develop and manage regional project communication plans, ensuring alignment with global timelines and objectives.
• Lead regional deployment teams, including support staff, to deliver change activities effectively.
• Coordinate and oversee regional training and user adoption strategies.
• Monitor progress against deployment plans, identifying risks and issues, and escalating where necessary.
• Support go-live activities and provide post-implementation support across regions.
• Collaborate with cross-functional teams to ensure communications are integrated and aligned with broader organisational goals.

 

Internal Communications

• Partner with the UK IC Manager and Global Change & Communications Lead to execute internal communications strategies tailored to the UK region’s needs.
• Create and deliver clear, engaging communications that support HR change initiatives and enhance employee understanding.
• Manage stakeholder communications, ensuring expectations are understood and met across all levels of the organisation.
• Track and analyse user feedback to inform continuous improvement of communications and training materials.

 

Collaboration & Reporting

• Act as a key liaison between UK regional HR teams and global transformation programme, ensuring consistent messaging and feedback loops.
• Provide regular updates and insights to the Project and HR leadership on regional progress, challenges, and successes.

 

Experience

 

• Experience in producing impactful, compelling change communications for a diverse internal audience.
• Experience in project rollout, executing against plans and delivering on time and on budget.
• Strong operational change capability: mapping impacts, defining readiness actions, and driving changes in ways of working.
• Experience in producing leadership communications pieces across a variety of channels, working closely with MD or C-suite level executives.
• Familiarity of Internal Communications content management systems, MS SharePoint, Office 365 suite, and HRIS systems.
• Excellent copywriting skills, with demonstrable experience in creating clear and persuasive copy.
• Evidence based reporting: trackers, dashboards, readiness measures, and risk escalation.
• Experience supporting go live and hypercare communications in a time critical environment.
• Strong system implementation experience is helpful, but not essential.

 

Behaviours

 

• Resilient, adaptable, able to ‘think on your feet’ and demonstrable experience of working in a fast-paced environment.
• Calm under pressure during go live windows and able to make fast, sound judgement calls within governance.
• High-energy, positive attitude, viewing challenges as opportunities.
• Confident, articulate and comfortable managing relationships with project teams and senior stakeholders (including at MD and Board level).
• Ability to influence and develop productive relationships with a variety of teams across the business.
• Comfortable enforcing standards and guardrails while maintaining strong relationships.

 

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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Please find out more about us at www.turnerandtownsend.com/

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.