UI/UX - Customer Experience (CX) Specialist

About Company:

Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.

Job Summary

We are seeking a UI/UX – Customer Experience (CX) Specialist to lead end-to-end CX initiatives for corporate and business banking digital platforms. This role will focus on defining the CX vision, improving customer journeys, and simplifying complex business scenarios into intuitive web and mobile experiences. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to ensure seamless and consistent customer journeys across all digital touchpoints.

Key Responsibilities

• Lead and own end-to-end customer experience (CX) for assigned business and corporate banking platforms.
• Define and evolve the CX vision, journey maps, and experience standards aligned with business goals.
• Design intuitive, user-centric UI/UX for web and mobile applications, ensuring consistency across channels.
• Translate complex corporate banking requirements into simple, clear, and engaging user journeys.
• Create and maintain UX deliverables including wireframes, user flows, prototypes, and high-fidelity UI designs.
• Develop and review digital artifacts such as announcements, onboarding flows, user guides, and in-app communication.
• Collaborate closely with business, product, and engineering teams to align design solutions with technical constraints.
• Conduct usability reviews, design validations, and iterate based on feedback and stakeholder input.
• Ensure adherence to UX best practices, accessibility standards, and corporate brand guidelines.
• Support implementation teams during development to ensure accurate translation of designs into production.

Requirements:
Must-Have Requirements

• 3–5 years of hands-on experience in UI/UX and Customer Experience roles.
• Strong experience designing B2B / corporate / business banking platforms or enterprise digital products.
• Proven ability to simplify complex business workflows into intuitive user journeys and interfaces.
• Hands-on expertise with design tools such as Figma, Adobe XD, Sketch, or similar.
• Solid understanding of UX principles, interaction design, and usability best practices.
• Experience creating onboarding content, user guides, announcements, and digital communication artifacts.
• Excellent stakeholder management and collaboration skills in cross-functional environments.
• Ability to work onsite in Riyadh and engage closely with business and technology teams.
• Mandatory: A strong design portfolio demonstrating relevant enterprise/B2B work.

Nice-to-Have

• Experience in banking, financial services, or enterprise digital platforms.
• Familiarity with design systems and component-based UI design.
• Experience conducting user research or usability testing.
• Exposure to agile product teams and iterative design delivery.

Why Join CodeNinja

• Opportunity to lead CX initiatives with high business impact.
• Work closely with enterprise clients on large-scale digital platforms.
• Collaborative, fast-paced environment with strong design and technology teams.
• Long-term engagement with potential for renewal and growth.

Disclaimer

CodeNinja is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs without regard to race, color, religion, gender, age, nationality, or disability.