Tyler Union - Customer Service Representative (Euless, Texas)

Tyler Union, a division of McWane, Inc., is the nation’s leading manufacturer of Ductile Iron Waterworks Fittings and Appurtenances has an immediate opening for a Customer Service Representative. Tyler Union's main manufacturing facility is located in Anniston, AL. 

The primary focus of this position is to manage client relationships and provide service to existing customers with a strong emphasis on daily work within the company’s CRM system, entering orders and ensuring accurate and timely shipment. Customer service both before and after the sale will be required.

The Customer Service Representative acts as a customer advocate while supporting the Outside Sales team in their sales and relationship efforts. This role operates in a collaborative remote team environment and requires proactive communication across distributed stakeholders. CSRs are required to use product knowledge to generate solutions that meet customer needs and company objectives.

Success in this role requires the ability to work independently with minimal supervision, manage priorities proactively, and maintain accuracy within CRM systems.

This is a salaried non-exempt position, with an excellent benefits package with health, life, dental, and vision insurance, short-term and long-term disability, vacation, holiday pay and 401(k).

Take a tour of Tyler Union here.

 

All candidates offered employment must submit to a drug screen, physical, and background check.  

Responsibilities and Job Duties:

• Handle inbound calls from established customers regarding pricing and estimated delivery timeframe based upon knowledge of Tyler Union’s production and delivery schedules
• Order entry; including new orders, changes to previous orders, return authorizations and credits
• Maintain accurate and up-to-date customer records and activities within the CRM
• Serve as internal support for Outside Sales team, including quotations
• Drive alignment across internal teams to ensure accurate and timely execution of customer orders
• Investigate and resolve customer problems with deliveries while documenting activity in the CRM
• Partner effectively with The Outside Sales Team to drive territory coverage and maintain positive distributor relationships through consistent communication and CRM visibility
• Post-sale follow-through including communication with distributors to confirm expected delivery dates and back-ordered items
• Accomplish department and organization goals by exploring new opportunities to add value to the CSR position and improve CRM data quality and processes
• Work with Outside Sales to identify and develop strategies which support new and/or existing sales opportunities
• Performs various other miscellaneous sales and service-related duties as directed by management

Requirements and Qualifications:

• Bachelor’s Degree preferred
• 3-5 years of customer service or inside sales experience preferred
• Highly self-directed, with the ability to independently manage priorities and make sound decisions with minimal oversight
• Experience using CRM systems (e.g., Salesforce, Microsoft Dynamics, or similar) strongly preferred
• Experience in a manufacturing or distribution environment is highly desirable
• Strong computer skills necessary, particularly Microsoft Word and Excel

Job Specifications:

• Strong communication, organization, and people skills including the ability to communicate effectively with remote teams
• Self-motivated, assertive individual who can thrive in a fast-paced environment with minimal oversight
• Ability to effectively prioritize and handle multiple projects with attention to detail
• Ability to work within a team atmosphere as well as independently in a self-directed environment
• Excellent time management skills required

Working Conditions:

This is an office position with eventual hybrid work opportunity. This role includes frequent collaboration with a remote, distributed team.  Suitable candidate will maintain a positive attitude and work well in a team environment while also being comfortable working independently with limited day-to-day supervision.

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.