Turkish speaking Customer Service roles in Sofia, Bulgaria - Relocation Package

Mercier Consultancy is excited to announce openings for Turkish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to assist you in moving! We are seeking motivated individuals who are passionate about providing excellent customer service to our Turkish-speaking clients.

As a Customer Service Representative, you will be responsible for assisting our Turkish-speaking customers by addressing their inquiries, resolving issues, and ensuring a positive experience with our services. Your efforts will be crucial in maintaining customer satisfaction and building lasting relationships.

Responsibilities

• Deliver outstanding customer support in Turkish and English across various communication channels
• Effectively manage customer inquiries and resolve issues promptly
• Document all customer interactions accurately in our CRM system
• Work collaboratively with other departments to resolve customer challenges
• Gather and analyze customer feedback to improve service quality
• Stay informed about our products and service updates to provide informed assistance
• Participate in training programs to continuously enhance customer service skills

Requirements:
• Fluency in Turkish and English with strong communication skills
• Prior experience in customer service is preferred, though not mandatory
• Strong problem-solving abilities and a focus on customer satisfaction
• Able to manage multiple tasks in a fast-paced environment
• Excellent attention to detail and organizational skills
• Genuine enthusiasm for delivering exceptional customer experiences
• Knowledge of CRM systems and customer support tools is a plus

Benefits:
Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more