Trust & Safety Strategy Lead

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for an experienced Trust & Safety (T&S) Strategy Lead to help protect the integrity of our marketplace and the community of brands and retailers that depend on it. In this role, you’ll own the strategy and execution for keeping Faire’s platform safe and trustworthy, ensuring effectiveness of T&S detection systems and enforcement frameworks.

As the team’s first strategy hire, you’ll play a foundational role: building and scaling enforcement programs and policies from the ground up, and helping set the strategic direction for how T&S operates as Faire grows. You’ll operate as a senior individual contributor with meaningful autonomy - defining and driving strategic initiatives, partnering deeply with Engineering, Data Science, and Legal, and translating complex data into the clear, actionable recommendations that shape how we protect the platform.

This is a rare opportunity to build something from scratch in a space that matters. If you thrive at the intersection of strategy, data, and cross-functional collaboration, and you want to own end-to-end outcomes on a problem that directly impacts tens of thousands of independent businesses, we’d love to talk.

What you’ll do

• Define and drive end-to-end trust & safety strategies that protect platform integrity, monitor and contribute to improving the effectiveness of detection systems, and ensure brands meet Faire’s Terms of Service

• Autonomously resolve complex, ambiguous problems, reframing issues from multiple angles to identify root causes and implement scalable solutions

• Make sense of large, complex datasets to develop hypotheses, size opportunities, and produce clear, data-backed recommendations that inform team priorities and leadership decisions

• Partner closely with Engineering, Data Science, and Product teams to scope, build, and enhance tooling and systems that improve T&S detection and enforcement capabilities

• Serve as a domain expert and key cross-functional collaborator, building trust with stakeholders across the business and influencing alignment on strategic priorities

• Own near-term and longer-range priorities within T&S, translating company goals into actionable plans with clear milestones and measurable outcomes

• Mentor and elevate teammates, contributing to a high-performing, collaborative team culture

Qualifications

• Bachelor’s degree and 5+ years of relevant experience in a risk, operations, strategy, or analytical role within a fintech or marketplace environment

• Demonstrated ability to navigate ambiguity and independently own and execute strategic initiatives end-to-end, with measurable business or platform impact

• Strong data acumen - able to navigate complex datasets, develop and test hypotheses, and translate findings into compelling proposals and recommendations (SQL proficiency required)

• Experience partnering with Engineering, Data Science, or Product teams to drive systems and tooling improvements

• Excellent written and verbal communication skills, with the ability to tailor messages to audience, craft persuasive narratives, and present confidently to senior stakeholders

• Background in trust & safety, policy, or risk is a plus but not required; we care more about your analytical rigor, strategic thinking, and collaborative approach

Salary Range

San Francisco: the pay range for this role is $144,000 to $198,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.

• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.

• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)