Trust & Safety Operations Specialist

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be time consuming — so we’ll get straight to the point.

Where and how you can work

This role is based in Makati, and will work on a hybrid setup. We’re big on trust and ownership, so we aim to support ways of working that help you and your team do your best work (with the exact cadence aligned to local team needs).

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA — and we like to think that’s all part of the fun. This will give you a flavour of the kind of work you’ll take on (and it will evolve as we grow).

As a Trust & Safety Operations Specialist, you’ll help protect our community by delivering thoughtful, consistent, and empathetic operational support — combining strong customer service instincts with sound judgement and a safety-first mindset.

At the moment, this role is focused on:

• Review and investigate sensitive or urgent abuse reports, including fraud, spam, and account takeovers
• Respond to regulated escalations, including government account requests and compliance workflows
• Participate in incident response, post-incident retros, and help strengthen escalation playbooks
• Support and execute red-teaming simulations to proactively test safety and moderation robustness
• Perform data labeling and edge-case tagging to improve abuse detection models and automation
• Track abuse trends and signal gaps, and provide structured feedback on tooling and detection logic
• Partner with internal teams to improve processes, documentation, and policy enforcement consistency
• Participate in an on-call rotation (which may include weekends/public holidays as needed)

We’re looking for candidates with Trust & Safety operations or platform abuse investigation experience (beyond content moderation alone).

We'd love it if you have:

• Direct experience in Trust & Safety operations, investigations, or platform abuse response 
• Hands-on experience using investigation or case tooling (e.g., Castle or similar platforms)
• Interest or experience in AI safety work (data labeling, prompt testing, classifier feedback loops, red-teaming)
• Strong judgment and resilience when working with emotionally challenging content
• A collaborative style — you can work effectively across Policy, Product, Engineering, and Legal
• Flexibility for on-call coverage as operational needs require (which may include weekends/public holidays as needed)

About the team

The Safety and Trust Operations (STOps) team is Canva’s safety engine — a multidisciplinary crew dedicated to safeguarding users and the public from digital harm. Think of us as a superhero squad protecting Canva from the villains of fraud, harassment, and platform abuse.

This role sits within our Escalations & Investigations stream and collaborates across Trust & Safety, Policy, Product, Engineering, Legal, and vendor partners.

What’s in it for you?

We work hard to achieve our crazy big goals — but you’ll find plenty of magic moments along the way.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance for wellbeing, connection, and home office setup
• Flexible leave options for rest, growth, and impact
• Global exposure and opportunities to grow within one of the world’s most loved design platforms

Check out lifeatcanva.com for more info.

We make hiring decisions based on your experience, skills, and passion — and how you can enhance Canva and our culture. Even if you don’t meet every listed requirement, we’d still love to hear from you!

Please note: Interviews are conducted virtually.