Trust and Safety Security Agent

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

The Role

The Security Associate will play a key role in maintaining the safety and security of our guests, staff, and property. This position requires vigilance, a high-level of professionalism, and the ability to respond effectively to a variety of security-related situations, and ensuring a secure and welcoming environment for everyone at The Kasa Downtown Los Angeles.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Security Associate

• Patrolling & Monitoring: Conduct regular patrols of the hotel property, including guest areas, back of house, and exterior perimeters. Monitor CCTV and access control systems to identify any irregular activities or security breaches.

• Incident Response: Respond promptly to security alerts, disturbances, or requests for assistance. Provide support in managing and resolving security-related incidents.

• Reporting and Documentation: Accurately document all security incidents and report them to the centralized Trust & Safety team and Security Supervisor or Security Manager on-site.

• Enforcing Policies & Procedures: Ensure adherence to hotel security policies and procedures by guests and staff. Assist in the enforcement of hotel rules and regulations.

• Guest Assistance: Guest Experience: Handle guest complaints and concerns regarding security with professionalism and care and escalate these concerns appropriately to the centralized Trust & Safety team and Security Supervisor or Security Manager on-site.

• Emergency Response: Participate in emergency response procedures including evacuations, medical emergencies.

• Team Collaboration: Work closely with other hotel team members, security personnel, and our centralized Trust & Safety team to ensure a safe environment.

Experience

• Prior experience in security, law enforcement, or a related field is preferred.

• Strong observational skills and attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, guests, and law enforcement agencies.

• Knowledge and demonstrated ability to use de-escalation techniques effectively in various situations, ensuring the safety and security of all hotel guests and staff.

• Ability to act calmly and effectively in emergency situations.

• Must be willing to work in shifts, including nights, weekends, and holidays.

• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

• Certified in CPR and First Aid, or ability to acquire certifications within 90 days of hire.

• Compliant with California Guard Card license, or ability to acquire licensing within 90 days of hire.

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Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• The Pay: The starting base pay range for this role is between $21 and $23 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.