Truck Settlement Associate
Confidential
Posted: April 15, 2026
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Quick Summary
We are seeking a highly organized and detail-oriented Truck Settlement Specialist to join our team. As a key member of our Settlement team, you will be responsible for accurately processing settlements, resolving discrepancies, and providing excellent customer service. This is a fast-paced role that requires excellent communication and problem-solving skills.
Required Skills
Job Description
Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.
As a Truck Settlement Specialist, you will be responsible for providing accurate pay settlements to contracted permanent trucks and trucks leased to Mercer. You will handle incoming calls from drivers, perform data entry tasks, process settlements, and resolve discrepancies, ensuring smooth financial operations.
This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.
What’s In It For You
Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance
Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives
Generous Time Off – Paid Time Off plus company-paid holidays
Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
Secure Your Future – 401(k) with company match
Professional Growth – Opportunities to expand your knowledge in credit analysis, financial review, and risk management
Essential Job Functions
Driver Communication: Manage a high volume of incoming calls from drivers.
Data Management: Accurately and efficiently perform data entry tasks while handling call inquiries.
Settlement Processing: Ensure the accuracy of truck pay settlements and expedite disbursement mail in accordance with company guidelines.
Discrepancy Resolution: Investigate and resolve payment discrepancies by conducting thorough research to identify root causes.
Payment Inquiries: Respond promptly and professionally to driver inquiries regarding payment status and disposition.
Fuel Card Assistance: Provide guidance and assistance to drivers regarding fuel card inquiries.
Record Maintenance: Maintain organized records by accurately filing terminated driver information.
Receivable Processing: Process receivables when a driver has been overpaid.
Essential Skills and Experience
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy.
Knowledge of accounting systems and procedures.
Ability to handle high-pressure situations with professionalism.
Proficiency in data entry and office software applications.
Ability to work independently and as part of a team.
Education Requirements: High School Diploma or equivalent.
May be subject to the following screening requirements: Drug Screen and Criminal Background Check
Equal Employment Opportunity: We are an Equal Opportunity Employer dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.