Trilingual Senior Support Engineer

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is looking for a professional services engineer to work at NICE.

Professional Service Engineers are the customer-facing solution experts that work in tandem with the sales experts to make the go-live of a new clients account a seamless, exact, and surprisingly effortless. The main goal of the Professional Service Engineer is to create and implement the software that the client and sales agent have identified as their business solution.

Requirements:

• Providing technical configuration and, in some cases, programming as required.
• Providing process, data and object modeling in a variety of application and database environments.
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Providing technical architecture leadership, analysis, design, development, and enhancement.
• Maintaining your expertise in industry leading contact center technologies.

• Presenting a professional image in conduct, attitude and attire.
• Assisting with the development of client information management standards and evaluation of technology trends.
• Contributing to business area assessment, user needs analysis and business systems design.
• Assisting with comprehensive cost/benefit analysis and preparation of business cases for

Qualification.

• Contact Center software solution experience (+5 years)
• Software Implementation +5 years professional services experience
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
• Programing logic, and REST API experience. 
• AWS knowledge and SQL 
• Mandatory fluency in verbal and written Spanish and English, and at least an intermediate level in Brazilian Portuguese