TRILINGUAL (ENGLISH/PORTUGUÊS/SPANISH) - CUSTOMER CARE AGENT FOR ROADSIDE ASSISTANCE

BoschGroup

San Francisco, Heredia, Costa Rica permanent

Posted: January 15, 2026

Required Skills

Job Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

More information at www.boschservicesolutions.com

Position Summary 

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards. 

General Job Responsibilities 

• Provide excellent customer service over the phone to vehicle owners according to customer package. 

• Assist customers located in the North America and Latin America Region. 

• Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc. 

• Coordinate with service providers applicable solution to customer’s request  

• Offer multiple solutions to different customers requests such as Uber, Rental Car, Hotel, etc 

• Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc. 

• Perform other functions related to the position. 

• English C1

• Portuguese C1

• Minimum of High School Diploma. 

• 0-2 years of experience working in a call center environment. 

• Excellent communication skills, both verbal and written. 

• Proficient in Microsoft Office and web based applications. 

• Customer service oriented. 

• Strong interpersonal skills. 

• Team work oriented. 

• Multitask.  

• Demonstrate situation specific empathy. 

• Strong organizational skills and attention to detail. 

• Ability to work in a fast-paced environment with daily work processing deadlines. 

• Ability to work effectively without supervision. 

• Strong in leadership, empathy, communication, and team orientation. 

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.