Trial Equipment Support

Confidential

Wooster, Ohio permanent

Posted: May 1, 2026

Job Description

Help Keep Critical Communication Tools Moving – Join PRC‑Saltillo as Trial Equipment Support!

Are you detail‑oriented, hands‑on, and thrive in a fast‑paced environment? This role plays a key part in ensuring AAC devices are ready, reliable, and delivered with quality and care. If you enjoy working with technology, following structured processes, and supporting a mission that makes a real impact, we’d love to hear from you.

The Trial Equipment Support team member provides day‑to‑day support for the Trial Equipment Department by receiving, cleaning, testing, and preparing trial and loaner devices. This role ensures all equipment is accurately logged in the ERP system, meets quality standards, and is ready for use while maintaining confidentiality and compliance with established procedures.

Go to our website to apply
https://prentkeromich.bamboohr.com/careers

Why You’ll Love Working Here

Mission‑Driven Work: Support access to communication by ensuring high‑quality trial and loaner devices are ready for use.
Hands‑On Role: Work directly with devices, accessories, and systems in a technical, process‑focused environment.
Team Collaboration: Partner closely with supervisors and team members to keep operations running smoothly.
Continuous Improvement: Contribute to efficiency, quality, and process enhancements within the department.

Duties and Responsibilities

Receives and logs service loaners, returns for credit, trials, and evaluation equipment into the ERP system.

Unpackages, cleans, tests, and prepares incoming devices and accessories using established procedures.

Clears previous customer data and configures software settings as new following work instructions.

Ensure operating systems and applications are up to date.

Tests chargers and switches and maintains accurate inventory for shipments.

Education and Experience

High school diploma or equivalent is required.

Required Skills/Abilities

Strong verbal and written communication skills.

Ability to work independently with minimal supervision.

Excellent interpersonal skills; tactful, patient, and team‑oriented.

Flexibility and adaptability in response to changing priorities.

Strong attention to detail and commitment to quality.

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