Triage Registered Nurse

Reports To: Director of Clinical Services

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

We are seeking a licensed Ohio Registered Nurse to serve in a centralized Internal Triage role supporting all Ohio markets during after-hours coverage. This position functions as the clinical coordination hub during evenings and weekends, ensuring patients and families receive timely guidance, appropriate clinical direction, and seamless care transitions.

This is a fully remote role with no routine travel required. The ideal candidate is confident in hospice triage, exercises strong clinical judgment, and is comfortable independently managing both patient needs and operational coordination during after-hours periods.

Job Responsibilities

• Answer and triage all after-hours calls across Ohio markets, assessing urgency and coordinating appropriate response

• Conduct comprehensive remote clinical assessments to determine patient and family needs, utilizing the nursing process to guide decision-making

• Evaluate patient status changes, provide symptom management guidance, and communicate with physicians to obtain necessary orders

• Support and direct on-call field staff by coordinating visit scheduling, bedside vigils, follow-up visits, and weekend care plans

• Assist in developing and revising plans of care after hours in collaboration with the interdisciplinary team

• Order and coordinate Durable Medical Equipment and medication refills, including required approvals

• Monitor MatrixCare faxes and manage referral and intake-related communications

• Enter referrals and admissions into the EMR and run benefit verifications as needed

• Coordinate DocuSign consents and ensure all required documentation is completed accurately and timely

• Maintain detailed clinical documentation, including call logs, visit logs, symptom updates, and daily after-hours reports

• Communicate clearly with case managers and interdisciplinary team members to ensure continuity of care

• Participate in quality improvement activities as needed

• Perform additional duties as assigned to support after-hours clinical and operational coverage

Job Qualifications

• Associate’s or Bachelor’s degree in Nursing required

• Active Registered Nurse license in good standing in the state of Ohio Required

• Active CPR certification preferred

• Minimum of 2–5 years of clinical experience preferred

• Hospice experience strongly preferred

• Triage experience required

• Working knowledge of Medicare Hospice Conditions of Participation and CHAP guidelines preferred

• Experience with MatrixCare or similar EMR system preferred

• Strong clinical assessment and independent decision-making skills

• Excellent communication skills with the ability to provide direction and support remotely

• Strong organizational skills with high attention to detail and documentation accuracy

• Ability to work independently in a fully remote environment while managing multiple priorities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.