Treatment Coordinator

Treatment Coordinator

Exceptional Dental 

Kenner, Louisiana

Exceptional Dental is looking for a professional, positive team member to join our front desk team! This person will work with patients to ensure they have the smoothest possible experience scheduling, understanding, and financing dental treatments. 

Exceptional Dental offers competitive pay and great benefits including: 

Group health insurance

Paid time off and holidays

Free life insurance

401k Plan

Monthly bonus potential

Why Join the Exceptional Dental Team?

Potential for Growth– As the company continually expands, opportunities for leadership and growth are abundant.

Full Benefit Options- Employees have access to a full range of benefits for you and your family. 

Latest Technology and Systems- Offices are equipped with modern dental software and tools to ensure our staff can perform to their fullest.

Mentorship and Training- Our team of experienced leaders are focused on promoting individual growth and interests through mentorship and training opportunities. 

Focus on Patient Care– The heart of all we do lies in providing the best care to our patients and making a positive impact on the daily lives of others. 

Essential Responsibilities:

 Retrieve messages and e-mails regarding treatment and new appointment and act upon them

 Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)

 Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)

 Schedule appointments in consideration of production and capacity

Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient

Present financing options and make necessary arrangements

Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits

Make courtesy calls for treatment follow-up (post-op calls, when necessary)

Success Factors

Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community

Effective verbal skills to communicate clearly and professionally with patients and staff

 Professional personal presentation

Education and Experience

Highschool diploma

Prior experience in a dental office preferred

Computer literacy

Working Conditions/Physical Requirements: 

Sitting 75%

Standing/walking 25%

Moderate noise levels from dental and other Lab equipment.

Exceptional hand dexterity and typing skills to work with standard software programs provided.

Frequent client and interoffice personnel interaction and phone interaction

Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs.