Treatment Coordinator

Treatment Coordinator

Exceptional Dental 

Denham Springs, Louisiana

Exceptional Dental is looking for a professional, friendly and a reliable candidate to add to the front desk team. 

Exceptional Dental offers competitive pay and great benefits including: 

Group health insurance

Paid time off and holidays

Free life insurance

401k Plan

Monthly bonus potential

Essential Responsibilities:

 Retrieve messages and e-mails regarding treatment and new appointment and act upon them

 Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)

 Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)

 Schedule appointments in consideration of production and capacity

Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient

Present financing options and make necessary arrangements

Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits

Make courtesy calls for treatment follow-up (post-op calls, when necessary)

Success Factors

Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community

Effective verbal skills to communicate clearly and professionally with patients and staff

 Professional presentation

Education and Experience

High School diploma

Prior experience in a dental office preferred

Computer literacy

Working Conditions/Physical Requirements: 

Sitting 75%

Standing/walking 25%

Moderate noise levels from dental and other Lab equipment.

Exceptional hand dexterity and typing skills to work with standard software programs provided.

Frequent client and interoffice personnel interaction and phone interaction

Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs.