Traveling Community Manager

Location: SC & NC

Summary

This position oversees personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, vendor management, capital improvements, administration, reporting, community and employee safety, and legal compliance. This includes achieving the financial and operational goals of the company.  The Community Manager leads on-site staff to ensure a sufficient flow of revenue by renewing and leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level while controlling all operating expenses.   This position will also require traveling to other Conventional properties in the portfolio.  The candidate selected for this position must be flexible and able to work at any property on a varied schedule, including weekends, and some holidays as required.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises all on-site staff, including hiring, training, supervision, coaching and corrective measures.

Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation recommendation decisions.

Provides professional and positive leadership to team members.

Resolves resident concerns and matters at a high level of customer service and satisfaction.

Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.

Meets with senior management for advice, assistance and direction in community operations and improvements.

Meets with staff individually and as a group daily/weekly to communicate information and company news to ensure that directives and goals are mutually understood allowing for feedback and open discussion.

Tracks individual performance by monitoring common standards.

Receives training as needed for job-related topics.

Assures that associates follow policies and safety rules; complies with NHE policies for reporting incidents.

Plans, executes and attends social and other community events for residents.

Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.

Works to achieve maximum performance based upon annual goals to increase revenue and other income.

Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.

Reviews, codes and submits bills to be paid to the Accounts Payable Department.

Prepares reports as required.

Submits all other accounting activities to the Accounts Payable Department.

Purchases necessary equipment and supplies for the community.

Determines the optimum rent based on market conditions and the level of rent concessions, if any.

Participates, approves and manages marketing efforts to increase occupancy.

Uses lease expiration management to plan for lease renewal management and to reduce the effects of large seasonal expirations.

Review marketing efforts to determine effectiveness.

Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts and ensuring property appearance meets or exceeds site standards.

Inspects the community daily to determine the quality of the physical property to assess and identify needs.

Inspects maintenance repairs and available units for readiness.

May inspect recently vacated units to assess needed repairs, replacements and resident charges.

Monitors, inspects, and assesses the community landscape and physical condition to identify, control or eliminate potential safety concerns and to ensure quality aesthetics of exterior parts of the community.

Responsible for other assignments as needed and directed by senior management.

Travel to any Conventional Property in the portfolio as requested by the VP.

Assess leasing concerns on struggling properties and suggest a corrective course of action

Demonstrate customer service skills to both internal and external customers

Assist with training for all positions.

This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

 KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication and interpersonal skills, both verbal and written.  

Advanced organizational skills.

Ability to direct others to achieve company goals.

Ability to sell products and services to potential customers.

Ability to handle multiple tasks and prioritize duties and responsibilities.

Ability to visually inspect units, grounds, and other aspects of the community to determine standards are met.

Ability to work with little direction maintaining confidentiality and professionalism.

Be a team player

SUPERVISORY RESPONSIBILITIES

Oversees personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, vendor management, capital improvements, administration, reporting, community and employee safety, and legal compliance. This includes achieving the financial and operational goals of the company. 

Leads on-site staff to ensure a sufficient flow of revenue by renewing and leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level while controlling all operating expenses.  

QUALIFICATIONS

Knowledge of apartment management laws and regulations, federal, state, and local.

Knowledge of expense control and financial management.

Must have a valid driver’s license or means of immediate transportation to attend meetings, events and daily activities.

Property Manager’s or PMIC license required; CAM certification preferred.

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent required.  Bachelor’s degree or two years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred.   Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Café preferred).  Other related experience or equivalent education may be substituted.

LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence.  Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Should be able to compute rate, ratio and percent.  Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear.  The employee frequently is required to stand, walk and sit.  The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 10 pounds.  Specific

vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site property office.  The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities.  The noise level in the work environment is usually moderate.

POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (offered for HDHP plan)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

401k Retirement plan

12 Paid Holidays (includes Birthday Holiday)

Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

 EOE