Travel & Tours Guru

Confidential

Ha Noi permanent

Posted: April 3, 2026

Required Skills

Job Description

MAIN SCOPE AND PURPOSE:

The Travel & Tours department is the dedicated, end-to-end owner of all Travel & Tours product curation, implementation and sales within Mad Monkey. This department is also responsible for the daily operations of a Madventures Travel & Tours desk in each property.

The Travel & Tours Guru is responsible for providing up to date knowledge of all products and services that Madventures offer. Helping customers with queries and great customer service to ensure that they have the best experience possible. The Travel & Tours Guru is also responsible for hosting the tours and providing an unforgettable and safe experience.

All work performed by the Travel & Tours Guru must be underpinned by Mad Monkey’s core values; Curiosity, Positivity, Courage, Sincerity and Family Spirit.

MAIN DUTIES AND RESPONSIBILITIES

Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.

Assist customers with all their travel and Madventures tour bookings.

Handle customer complaints and resolve them in a timely manner

Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru

Operate Madventures tours and ensuring the safety of the tour participants at all times

Tours Guide

Organize and guide tours.

Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented

Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers

Update product price tables and Break-even analyses for all Travel & Tour products.

Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices

Travel & Tour Desk Operations

Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head

Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.

Support Guest Experience team to promote and collect payments for nightly events.

Maintain records of each sale and customer details for administrative purposes

Manage Travel & Tour payments and expenses in line with Finance policy.

Resolve logistical and experiential issues as and when they occur, including outside office hours.

Drive conversion of honest reviews from satisfied guests.

Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.