Travel Support Specialist

Travel Support Specialist

At Ten, our ambition is clear: to become the most trusted service business in the world. As the global leader in lifestyle management and concierge services, we support high-net-worth members through innovative technology and a global network of expert Lifestyle Managers.

We are currently seeking a Travel Support Specialist to join our Americas Travel team. This is an exciting opportunity for a GDS expert who thrives in a fast-paced environment and is passionate about delivering operational excellence behind world-class travel experiences.

The Role

As a Travel Support Specialist, you will play a critical role in supporting our regional travel teams with complex flight servicing and back-office travel processes. Your expertise in GDS systems and airline processes will ensure seamless ticketing, reissues, exchanges, and data accuracy across our platforms.

You will work closely with Travel, Commercial, and Finance teams to support the Americas Travel Strategy, helping to drive supplier performance and maintain operational precision.

Key Responsibilities

• Supporting regional travel teams with complex flight servicing including ticket issuing, reissuing, cancellations, refunds, and exchanges.

• Ensuring accurate booking data is stored and maintained in back-office systems.

• Liaising with Commercial and Finance teams on an ad hoc basis to ensure data integrity and supplier performance.

• Utilizing supplier relationships and contracts to optimize revenue opportunities.

• Managing escalations professionally and resolving issues efficiently.

• Maintaining compliance with travel industry regulations and operating standards.

• Delivering consistently high-quality internal support to Lifestyle Managers.

Requirements:
What We Are Looking For

Education & Experience

• Degree level education or equivalent industry experience.

• Minimum of 2 years’ GDS experience booking Domestic and International Flights (Published and Net Fares).

• Amadeus preferred.

• Experience working with IATA, BSP, and ARC.

• Strong understanding of travel industry regulations and operating licenses.

• Well-travelled with good international destination knowledge.

• Strong research capability.

• Proficiency in Microsoft Office (Word, Outlook).

Knowledge & Skills

• Fluent in English (written and spoken).

• Confident communicator via phone and email.

• Ability to work independently with high levels of accuracy.

• Passion for delivering high-quality, personalised support.

• Proven track record of exceptional customer service.

• Excellent time management and organizational skills.

• Strong multitasking ability with competing priorities.

• Commercial awareness and negotiation confidence.

• Experience handling customer escalations to resolution.

• High level of discretion with confidential matters.

• Adaptability within a global, evolving business environment.

• Proactive, creative, and solution-oriented mindset.

Working Hours

This position operates within a contact-centre environment and requires flexibility.
The role requires shift work, including weekends and late shifts.

Behavioral Expectations

As a Travel Support Specialist, you will role model our values:

• Member Focused

• Trustworthy

• Pioneering

We are looking for someone who approaches each day with a positive, solution-driven mindset and sets high standards for service and collaboration.

Benefits:
Why Join Ten

You will join a global organisation at the forefront of luxury lifestyle services, where operational excellence powers extraordinary travel experiences. This is an opportunity to grow within an international environment while contributing directly to the success of our Travel proposition in the Americas.