Travel Specialist

Our Vision and Our Company Etiquette

Our vision is to be the world’s most thoughtful villa company. To achieve our vision, we are thoughtful, we work with integrity, and we take a principled, considerate, proactive, and passionate approach to what we do. Everyday.

Job Location:                                   London, UK

Job Type:                                         9-month Fixed Term Contract

Job Purpose:                                  As a Sales Operations Specialist, you will perform a critical role in ensuring that client requests made to the client-facing Sales team and Local Teams are promptly and accurately arranged with our external suppliers and destination management companies (DMCs).  You will also help shape the quality of experiences offered to clients by working closely and developing strong relationships with external suppliers and DMCs.  

Through your attention to detail and high level of organisation, our client's expectations will be met and exceeded at every touchpoint with The Thinking Traveller.

Reports To:                                    Sales Operations Manager

Working Partnerships:                 Local Teams, Sales team, Client Relations team, external                                                                suppliers and DMCs

JOB ACCOUNTABILITIES

Support for client requests

Providing operational support to the Sales team and Local Concierge team by liaising with local suppliers and DMCs to establish availability, pricing and other relevant details relating to client requests for both in-villa services (cooks, massages, personal trainers etc.) and outside of villa services (car hire, transfers, excursions etc.)

Once a booking is confirmed you’ll be responsible for ensuring that the relevant booking is completed correctly via our Bookings Quality Audit process, that our CRM system is kept up to date with the client’s preferences and requirements and that both TTT and our partners on the ground have the required details to ensure a problem free trip

Assisting with organising a range of other ad hoc, client driven requests

Responsible for setting and actioning reminders on our CRM systems for elements that can’t be confirmed at point of booking

Upon the clients’ return, you will be responsible for checking invoices against what has been charged to the client, where requested

Assisting with processing cancellation/postponement requests, keeping all relevant teams updated through the appropriate platform(s)

Experience Portfolio development

Assisting the Sales Operations Manager and Product Team with enhancing the portfolio of experiences and ensuring our products are in line with the market pricing, as well as with demand

Supporting the Sales Operations Manager and Product Team to onboard new experiences and services, researching, reviewing and liaising with potential suppliers, in line with TTT brand and customer expectations

Building relationships with suppliers and DMCs to customise tours and experiences to provide unique itineraries to our clients, providing both positive and constructive feedback to continually enhance services offered

PERSON SPECIFICATION

Proven experience in sales support, customer service or administrative roles is highly preferred, especially from within the travel industry

A confident and clear communicator who is adept at working with a range of internal and external stakeholders

A proven ability to achieve and exceed KPIs regarding attention to detail, work rate and speed of response

A high degree of organisation and the ability to juggle multiple tasks and prioritise is essential due to the fast-paced nature of the role

A problem solver who thrives when collaborating with colleagues whilst also being able to work autonomously

Customer-oriented – you’ll be able to anticipate the expectations of a TTT client in order to exceed them

Resilient to changes and setbacks, you’ll need the ability to stay motivated and focused particularly in the lead up to and during the peak travel season

Open-minded and receptive to new ideas, with a willingness to improve knowledge and learn from experience

Proficiency in MS Office suite (Outlook, Word, Excel) is essential

Experience using a CRM system (Salesforce, Zoho, etc.) would be an advantage

Proficiency in French, Italian and Greek would also be an advantage

Our Commitment to Equity, Diversity and Inclusion

At The Thinking Traveller, we value and prioritise diversity and inclusion within our workplace, recognising the importance of ongoing improvement in this area. Our goal is to cultivate a thoughtful culture where every individual feels genuinely appreciated, respected, and included.

We firmly believe that by attracting a diverse group of talented individuals, we can benefit from a wide range of perspectives, experiences, and ideas. This diverse tapestry of Thinkers enables us to deliver exceptional results to our esteemed clients. We welcome applicants from all backgrounds, irrespective of race, ethnicity, gender, sexual orientation, religion, age, or disability.

If you are considering joining our team, we encourage you to apply and inform us if any adjustments are required during our recruitment processes. Your unique perspective and potential contributions are valued, as we strive to create an environment that is inclusive and supportive to all.