Travel Operations Support Specialist - 237

D2B

Manila, Metro Manila, Philippines Remote permanent

Posted: May 11, 2026

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Quick Summary

A back-office travel support role that primarily involves keeping bookings accurate, documentation flowing, and systems up to date for the Australian team.

Required Skills

Sabre GDS Booking Management Refund Processing Client Documentation Travel Regulations Customer Profiles SLA Management Tramada Visa Requirements Booking Updates

Job Description

Position: Travel Operations Support Specialist

Salary: PHP 63,000 – 75,000/month

Working Hours & Conditions: Australian Working Hours

OVERVIEW:

A back-office travel support role — primarily operational and administrative rather than client-facing. You'll keep bookings accurate, documentation flowing, and systems up to date so the Australian team can focus on client relationships.

RESPONSIBILITIES:

• Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation
• Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies
• Advise on visa requirements, travel documentation, insurance, and destination regulations
• Maintain detailed client profiles to support a personalised service experience
• Monitor bookings for schedule changes and communicate updates proactively
• Accurately document bookings, preferences, and communications in the booking system
• Meet agreed SLAs and turnaround times
• Handle payment processing, invoicing, and reconciliation per financial procedures

Requirements:
QUALIFICATIONS:

• Sabre GDS experience — required
• Tramada experience — advantageous but not essential
• Background in travel agency or airline operations
• Strong attention to detail and written English
• Reliable home office setup with stable internet
• Flexible to work Australian business hours (AEST)

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