Travel Insurance Medical Assistance Coordinator

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Our global assistance arm, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on - not just for battleface, but across the industry. Together, we’re setting new standards for how travelers are cared for worldwide.

about the role: we're looking for a Medical Assistance Coordinator to help us in our mission. Stop reading now if you don’t love helping others, travel, partnerships, tech, and smart strategy - not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation, and technology, and want to work from home. This is not a 9-to-5 job. Emergencies don’t follow timetables, which is why we provide these essential services 24 hours a day, 7 days a week.

specifically, you will

Provide real-time help and support to travelers

Identify problems and deliver solutions - before, during, and after travel

Act as the front-line first responder for customer emergencies

Participate in shaping and refining our assistance protocols

Manage emergency travel and medical assistance cases, including:

medical contacts and referrals

evacuation and transportation services

following established protocols every step of the way

Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs

Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases

Help enhance and expand our provider database

Contribute to process improvements, client onboarding, and service setup

what you bring

Proven working experience in a travel or medical assistance coordinator role

Background in travel or insurance, with a strong understanding of industry terms and practices

A genuine love of helping people

your focus on impact

You aim to surpass continually evolving and meaningful goals

You set intentional goals geared toward moving the needle for the business and our customers

You build relationships that fuel our mission of creating a humanity-focused travel insurance company to bring people and the world together

you’ll join a team that

Operates at the intersection of insurance, travel, and technology, helping reshape an entire industry

Values flexibility. We're a remote-first company that trusts you to work where you work best

Encourages growth and innovation, giving you room to stretch your skills and build new ones

Cares deeply about people-first culture - supporting not just travelers, but also our team with collaboration, respect, and trust

Offers meaningful impact - your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations

Provides competitive benefits that support your wellbeing and work-life balance