Travel Counsellor

Travel Counsellor – Jasper Visitor Experience Centre

Are the mountains calling? Are you ready for your next adventure? Do you have strong people skills and a knack for customer service? Well, here is your opportunity to venture beyond an ordinary job and become a Jasper Travel Counsellor! By becoming a highly trained local expert, you will have a chance to develop valuable career skills and connect with people from all over the world, while having the satisfaction of helping visitors plan unique and memorable experiences. We are seeking personable individuals, customer service-oriented, and passionate about promoting Jasper. If this sounds like you, apply now!

Company Overview

Tourism Jasper is the official marketing organization of Jasper and Jasper National Park, Canada’s base of adventure. As the keepers of the Jasper brand, our role is to present Jasper as it really is an awe-inspiring and authentic Rocky Mountain destination entry point of Canada’s most epic adventures. It is from this point that the greatest personal expeditions begin; where explorers and wanderers from around the world collect to enjoy the activities, accommodations, restaurants, and business of the town of Jasper, before taking on the real Canadian Rockies of Jasper National Park.

Primary Responsibilities

Connect with visitors to plan their stay and create memorable experiences in Jasper

Promote accommodations, attractions, and experiences throughout Jasper to encourage visitors to venture beyond

Distribute information, promotional materials, and travel essentials

Provide exceptional consumer service and engage with each visitor who approaches the Visitor Experience Centre

Assist visitors with booking various activities or excursions

Connect with visitors through multi-channels such as in-person communications, answering the telephone, and responding to email inquiries in a timely manner

Complete administrative tasks such as collecting and entering visitor statistics as well as preparing vacancy and business referral reports

Other duties as assigned

Qualifications

Preference will be given to candidates with some post-secondary education in tourism, hospitality, customer and sales experience and/or related field

Knowledge of a second language is an asset but not a requirement

Computer skills (including Microsoft Office) are essential

Strong interpersonal skills and problem-solving abilities

Able to work well under pressure in a fast-paced environment

Values teamwork and promoting a cooperative, productive atmosphere among peers.

Able to maintain a professional appearance

Highly responsible & reliable with a dynamic personality

Preference will be given to candidates available for full-time work

Physical aspects of the position (Include but are not limited to): 

Frequent standing and walking throughout the shift

Frequent kneeling, pushing, pulling, and lifting up to 7 lbs.

Occasional ascending or descending stairs and ramps

This position is based in Jasper, Alberta. 

Salary: $19/hour

Hours of work: 24-40 hours per week (part-time or full-time)

Please note: This position is for summer employment term opportunities. Weekend and Statutory Holiday work is required. Employees are required to source and secure their own accommodation for the duration of employment. There are no employer sponsored accommodation provided.

Start Date: April / May 2026 (flexible)

Please forward a cover letter and resume to Halley Gavey at [email protected]

Tourism Jasper would like to thank all applicants, but only those selected for an interview will be contacted.