Travel Concierge & Operations Specialist

Travel Concierge & Operations Specialist

Location: Remote
Working Hours: EST
Engagement: Full-Time

About the Role

We’re hiring a Travel Concierge & Operations Specialist to support a fast-paced travel and aviation operations team.

This is a hands-on, execution-heavy role where speed, precision, and client experience matter. You will be responsible for coordinating complex logistics, managing real-time requests, and delivering consistent white-glove treatment to clients at every touchpoint.

This is not a routine admin role. You need to think fast, stay organized, and operate with a zero-error mindset while maintaining a premium client experience.

What You’ll Be Responsible For

Operations & Logistics Execution

• Coordinate end-to-end travel logistics including flights, transport, accommodations, and special requests
• Ensure all operations are executed with accuracy, speed, and white-glove level attention to detail
• Track schedules, bookings, and client requirements with precision

Real-Time Request Management

• Handle live client, passenger, and internal requests in a fast-moving environment
• Manage last-minute changes while maintaining a seamless, white-glove client experience
• Prioritize multiple urgent requests without compromising service quality

Client & Concierge Support (White-Glove Treatment)

• Provide white-glove treatment to all clients, ensuring a high-touch, premium experience at all times
• Anticipate client needs and proactively deliver solutions before issues arise
• Coordinate premium services such as catering, hotels, and ground transportation
• Maintain polished, professional, and confident communication in every interaction

Vendor & Stakeholder Coordination

• Liaise with operators, vendors, and internal teams to ensure seamless delivery of services
• Ensure all partners uphold white-glove service standards aligned with client expectations
• Maintain clear, structured, and proactive communication

Problem Solving & Operational Excellence

• Resolve issues quickly while protecting the client’s experience and service quality
• Identify risks before they impact delivery
• Continuously improve workflows to support efficiency and premium service standards

What We’re Looking For

Must-Haves

• Strong attention to detail — nothing slips through the cracks
• Experience in operations, logistics, travel coordination, concierge, or white-glove/high-touch service environments
• Ability to manage multiple requests in a fast-paced, real-time environment
• Strong problem-solving mindset and ability to think on your feet
• Comfortable working in a dynamic, constantly changing environment

Ideal Candidate

• Organized, structured, and process-driven
• Calm under pressure and able to handle high-stakes situations
• Proactive with strong ownership
• Detail-obsessed and execution-focused
• Proven ability to deliver consistent white-glove treatment to demanding clients

Nice to Have

• Experience in private aviation, luxury travel, hospitality, or VIP services
• Background in concierge or high-end client service roles
• Experience managing complex, time-sensitive logistics

What Success Looks Like

• All operations are executed with speed, accuracy, and white-glove quality
• Clients consistently receive premium, high-touch service without friction
• Last-minute changes are handled seamlessly without impacting experience
• Communication across all parties reflects a professional, white-glove standard

Interview Process

• Initial Screening
• HR Interview
• Final Interview