Travel Center General Manager

Job Title: Travel Center General Manager

Reports to: Chukchansi Sovereign Enterprise (CSE) Chief Executive Officer

Salary Range: $75,000 – $85,000 annually

Benefits: Health, Vision, & Dental Insurance, Retirement Contributions, PTO, Paid Holidays

Classification: Full-Time, Exempt

Location: Oakhurst, CA

Position open until filled 

Job postings remain open for up to thirty (30) days or until a qualified candidate is selected. The organization reserves the right to close a posting at any time without prior notice, based on the hiring needs.

JOB SUMMARY 

The Travel Center General Manager is responsible for the overall leadership, operations, and profitability of the Chukchansi Travel Center. This position ensures safe, efficient, and customer-focused operations including fuel services, retail, and facility maintenance. The General Manager provides direct supervision to Travel Center staff, including Fuel Attendants and other assigned personnel, and ensures all team members are trained, motivated, and aligned with organizational goals.

Essential Duties 

Provides daily supervision and direction to Travel Center staff, including Fuel Attendants and other assigned team members.

Ensures a clean, safe, and well-maintained facility by enforcing established safety and sanitation standards.

Manages inventory and procurement of all fuel and retail products, including food, beverages, and automotive supplies.

Coordinates timely fuel deliveries and monitors fuel levels, pricing, and quality control.

Oversees hiring, training, and performance management of all employees to ensure strong service and operational excellence. 

Develops employee schedules and ensures adequate staffing for all operational shifts.

Monitors pump and retail pricing to remain competitive within the market and align with corporate objectives.

Oversees cash handling, deposits, and reconciliation processes to maintain accurate financial records and compliance.

Communicates regularly with vendors, contractors, and service providers to ensure cost-effective operations.

Monitors budgets and financial performance; identifies cost-saving opportunities and supports long-term planning.

Maintains compliance with all Tribal, State, and Federal regulations related to fuel, tobacco, and retail operations.

Promotes positive customer relations and models professional, courteous service at all times.

Performs other related duties as assigned.

Management Duties: 

Supervises staff and oversees daily operations.

Plans, assigns, and reviews work to ensure efficiency and quality.

Trains, supports, and evaluates employees.

Ensures compliance with policies, procedures, and safety standards.

Manages schedules, workflow, and performance expectations.

Maintains accurate records and communicates effectively with leadership.

Minimum Qualifications:

Must be at least 21 years of age.

Bachelor’s degree in business, management, or a related field required.

Minimum of six (6) years of experience in retail, fuel, convenience store, or customer service operations.

Minimum of six (6) years of supervisory or management experience in a retail or customer-facing environment.

Ability to work irregular hours, including nights, weekends, and holidays.

Working knowledge of POS systems and SSCS or similar inventory/control systems.

Strong understanding of state and federal laws governing the sale of gasoline and other regulated products.

Ability to remain calm and effective in high-stress or challenging situations.

General knowledge and understanding of retail operations or the restaurant industry.

Ability to work effectively with people from a wide variety of backgrounds and a diverse population.

Ability to work within a fast-paced, demanding environment.

Must successfully pass a background check and drug screening.

Required Knowledge, Skills, and Abilities: 

Familiarity with the Tribe’s Constitution, laws, and culture is preferred, but not required.

Ability to work in a high-performance, fast-paced, high-pressure environment.

Exceptional interpersonal and communication (verbal and written) skills.

Adept at multi-tasking, have unquestionable integrity, with a commitment to accuracy.

Organized with unfailing attention to detail and outstanding project management skills.

High level of comfort/ease interacting with all levels in the Tribe.

Ability to complete tasks in a timely and accurate manner

Must operate and maintain confidentiality

Application Process 

To apply, please submit the following materials:

• Completed application form

• Current resume

• Documentation of higher education

• Verification of Tribal enrollment (required if claiming Tribal or Indian Preference)

Submission Instructions 

Applications may be submitted on-line, by walk-in, or regular mail. Please send all materials to:

Human Resources Department P.O. Box 2226 Oakhurst, CA 93644 

TRIBAL PREFERENCE STATEMENT:

In accordance with applicable Tribal law and Title VII of the Civil Rights Act of 1964, the Picayune Rancheria of the Chukchansi Indians (PRCI) Administration provides employment preference to enrolled PRCI Tribal Members. To qualify, applicants must submit valid proof of enrollment. Tribal Members who meet the minimum qualifications will be given preference in hiring, promotion, transfer, and layoff decisions. During the interview process, PRCI Tribal Members will receive an additional 7.5 points (10% of the 75-point interview rubric). Non-PRCI Native American candidates will receive an additional 5 points (6.7% of the total points) in accordance with Indian Preference guidelines. 

INDIAN PREFERENCE STATEMENT:

In compliance with 25 CFR Part 276 and Title VII of the Civil Rights Act, Sections 701(b) and 703(i), employment preference shall be given to qualified applicants who are enrolled members of the Picayune Rancheria of the Chukchansi Indians, and secondarily, to another qualified American Indian/Alaska Native Candidate.