Transportation Specialist – 3PL Onsite Operations

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

Position Summary

The Transportation Specialist – Serves as the on-site extension of the Transportation team, embedded within the 3PL facility to ensure executional excellence across parcel flow, dock operations, hazmat compliance, bonded processes, and sorting performance. This role is highly cross-functional, partnering with operations, quality, compliance, and transportation stakeholders to identify, investigate, and resolve operational failures that impact service, cost, and compliance.

This position is critical in bridging Transportation strategy with day-to-day warehouse execution, owning root cause analysis and corrective actions across dock operations including parcel dwelling, pickup performance and process execution, hazmat exceptions, bonded inventory integrity, and sort performance.

Key Responsibilities

1. Parcel Dwelling & Failure Management

• Monitor and investigate parcel dwelling issues across carrier flows.

• Partner with operations to identify root causes for delayed or stuck packages

• Track trends in dwelling by lane, carrier, zone, or process step and escalate systemic issues.

• Own corrective action plans to prevent recurrence of dwelling and service failures.

• Review CCTV and dock camera footage to support investigations related to parcel dwelling, mis-sorts, damage, loss, and failure to load.

• Provide documented findings and timelines to Transportation, Operations, and Loss Prevention teams.

2. Hazmat Compliance & Inbound Failures

• Review hazmat labeling processes, packaging, and documentation failures on outbound shipments.

• Partner with Compliance, Safety, and Operations teams to resolve hazmat exceptions and prevent regulatory risk.

• Support training and provide feedback on process improvements related to hazmat handling and labeling accuracy.

3. Bonded Operations & Special Projects

• Support bonded inventory management, including audits, cycle counts, and inventory reconciliation.

• Participate in special bonded projects such as quality guard initiatives, inventory clean-ups, and compliance audits.

• Ensure adherence to CBP, broker, and internal requirements for bonded goods movement and storage.

4. Pickup Performance and Dock Process Audits

• Own the truck checkout process to ensure all packages are loaded, scanned, and manifested correctly prior to departure.

• Validate on-time departure readiness and escalate risks that could impact carrier cutoffs.

• Investigate and resolve discrepancies between WMS, TMS, and physical loads.

6. Sort Performance, DPMO & Process Quality

• Monitor sort performance and DPMO metrics to identify defects, mis-sorts, and process breakdowns.

• Partner with operations leadership to drive continuous improvement in sort accuracy and throughput.

• Document trends, root causes, and corrective actions for recurring sort issues.

7. Carrier Pickup Performance

• Track and investigate missed pickups and deviations from planned schedule and capacity

• Partner with carriers, yard management, and operations teams to prevent recurrence.

• Escalate risks to Transportation leadership and support recovery plans when service is impacted.

8. Dock Operations – Failure to Load & Execution Gaps

• Own investigation and resolution of “failure to load” incidents and dock execution errors.

• Sub-categorize failures (labor, staging, scanning, equipment, process) and drive corrective actions.

• Act as the Transportation point of contact for dock-level execution issues.

Cross-Functional Collaboration

• Serve as the primary on-site liaison between Transportation, Operations, Compliance, Quality, and Safety teams.

• Participate in daily stand-ups, dock walks, and operating rhythm meetings.

• Provide feedback to Transportation leadership on operational constraints, risks, and improvement opportunities.

• Support implementation of new transportation, sorting, or compliance initiatives at the site level.

Reporting & Analytics

• Maintain detailed logs of incidents, investigations, root causes, and resolutions.

• Produce weekly and monthly summaries on dwelling, failures, hazmat exceptions, bonded issues, and dock performance.

• Identify trends and provide data-driven recommendations to improve service, cost, and compliance.

Qualifications

• 2–5+ years of experience in transportation, logistics, warehouse operations, or 3PL environments.

• Strong understanding of parcel operations, dock processes, and carrier interactions.

• Working knowledge of hazmat requirements and bonded operations preferred.

• Experience with WMS, TMS, and yard management systems.

• High attention to detail with strong investigative and problem-solving skills.

• Comfortable working in a fast-paced, hands-on warehouse environment.

• Strong communication skills and ability to influence cross-functional partners.

Key Competencies

• Root cause analysis & continuous improvement

• Cross-functional collaboration

• Operational execution & follow-through

• Compliance & risk awareness

• Data-driven decision making

• Ownership mentality

Why This Role Matters

This role is designed to eliminate the gap between Transportation planning and warehouse execution. By being physically embedded at the site, the Transportation Specialist ensures real-time visibility, faster issue resolution, and stronger accountability across parcel flow, dock operations, compliance, and service performance.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.