Transportation Manager

JOB PURPOSE 

The Transportation Manager is responsible for leading and optimizing all transportation operations across RISE Community Services to ensure safe, reliable, and efficient service delivery.

This role operates at systems level, with ownership of transportation planning, routing, fleet performance, billing accuracy, and operational tracking.

This position develops and leads a high-performing team, reinforces standards, and ensures transportation systems support both service excellence and organizational growth.

SUPERVISOR

Facilities, Transportation, & Safety (FTS) Director

POSITION TYPE

Hourly – Full-time

As Transportation Manager, your role extends beyond daily oversight into system ownership and operational leadership.

You are responsible for ensuring that transportation operations, safety protocols, and planning systems are consistently implemented and maintained.

This role requires you to:

Champion operational standards and speak positively about system improvements.

Align transportation staff and cross-functional teams around clear expectations.

Anticipate risks related to safety, scheduling, and capacity and intervene early.

Create stability during growth and service changes.

Lead with strong organization, structure, and follow-through.

Your leadership sets the tone for reliability, safety, and accountability.

MAIN DUTIES AND RESPONSIBILITIES

Leadership & Team Management

Lead, supervise, and develop transportation staff

Provide coaching, performance feedback, and accountability

Support hiring, onboarding, and training processes

Build a culture of safety, professionalism, and reliability

Ensure clear communication of expectations, updates, and changes

Transportation Operations & Systems Management

Oversee and optimize daily transportation operations, routing, and scheduling

Ensure efficient dispatching and route planning aligned with service needs

Monitor capacity, staffing, and service delivery trends

Implement systems that improve organization, efficiency, and predictability

Coordinate with internal departments to align transportation with program needs

Own and maintain all route structures, including regular updates to reflect based on service needs, staffing, and efficiency opportunities

Conduct routine route audits to ensure accuracy, efficiency, and alignment with actual service delivery

Fleet Management, Safety & Compliance

Ensure all vehicles meet safety, maintenance, and regulatory standards

Oversee inspections, preventative maintenance, and vendor coordination

Monitor driver performance and adherence to safety protocols

Lead responses to incidents, accidents, and safety concerns

Ensure compliance with all local, state, and federal regulations

Lead full fleet management operations, including vehicle lifecycle planning, utilization tracking, and replacement forecasting

Oversee vehicle repairs and vendor coordination to minimize downtime and control costs

Conduct regular fuel audits to monitor usage, identify discrepancies, and improve cost efficiency

Data, Performance & Continuous Improvement

Monitor key transportation metrics (on-time performance, utilization, costs, safety)

Use dashboards and reports to identify trends and risks

Ensure accurate and timely documentation and reporting

Identify and implement process improvements to increase efficiency and reduce costs

Support budget oversight and resource alignment

Own transportation billing accuracy, ensuring services are captured, verified, and aligned with billing requirements

Conduct routine audits of transportation-related billing and service documentation to ensure compliance and accuracy

Maintain and review a daily operations tracker to monitor routes, staffing, performance issues, and service gaps

Audit daily tracker data to ensure accuracy, follow-through, and trend identification

All other duties assigned.

QUALIFICATIONS & SKILLS

Must be 18 years of age.

High School Diploma or GED is required; Associate’s or Bachelor’s degree preferred.

Minimum 3–5 years of experience in transportation, logistics, operations, or related field.

Proven leadership experience managing teams and operations.

Ability to lead systems, not just tasks.

Advanced knowledge of safety, compliance, and fleet operations.

Strong problem-solving and decision-making abilities.

Experience using data, dashboards, and performance metrics.

Excellent communication and leadership presence.

Ability to manage multiple priorities in a fast-paced environment.

Strong organizational and time management skills, with a high degree of accuracy and attention to detail.

Proficient with Microsoft Office (Excel, Word, Outlook) and general office technologies.

Must successfully complete a pre-employment background check and any subsequent background check after employment.

Must pass a pre-employment drug and alcohol screening and will be subject to random drug and alcohol checks thereafter.

Must have a valid driver’s license and be able to obtain a Missouri Class E chauffeur’s license within 14 days of hire.

Successfully complete employment-related training as directed.

PHYSICAL REQUIREMENTS

Exposure to outdoor conditions and operational environments. 

May require evening or weekend work depending on emergencies or tasks. 

Ability to move around the office and attend meetings within the facility, as well as travel to offsite meetings, events, and community engagement activities. This may include walking, standing, or sitting for extended periods.   

Ability to lift/carry/push/pull up to 50 pounds.    

Ability to work in a fast-paced environment and adapt to varying conditions. 

BENEFITS

100% employer paid health insurance.

Dental and vision insurance.

Employer paid life insurance and short-term disability insurance.

Paid holidays, paid vacation, paid sick leave, and paid birthday time off.

Paid training.

Matching retirement.

Tuition Reimbursement.

Referral bonuses.

ABOUT RISE COMMUNITY SERVICES 

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.

EQUAL OPPORTUNITY COMMITMENT

RISE is committed to provide equal employment opportunities for all individuals, and we welcome candidates from all backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, veteran status, military or uniformed service, or any other characteristic protected by federal, state, or local law.