Transmission Lead

Important IT company At the Latin American level, growth requires:

Transmission Lead

Requirements

• Minimum 12-15 years of experience in working with OEM or Tier 1 mobile service providers carrying out responsibilities in network operation centre

• Minimum 4-5 years experience in customer facing role. Presenting NOC Performance.

• Experience of 4-5 years in Managing Team of 50+ Engineers

• Should have strong knowledge and skill to handle customer Technical/process related queries.

• Working experience of B2B customer environment and its processes

• Higher understanding of telecom domain 2G/3G/LTE/5G.

• Hands on experience in technologies of TX -SDH, DWDM, OTN Network & operations is a must.

• Managing Fault Management of Transmission.

• Should have basic understanding of mobile backhaul network on MPLS, Ethernet.

• Experience working with customers to diagnose a problem, and work toward resolution

• Experience in working on various Vendor platforms NMS/EMSs like Huawei, Alcatel, ,Adva,Ericsson,Nokia etc.

• Must have experience in transmission circuit provisioning and optimization activities .

• Self- motivated and cool headed to manage customer escalation.

• Develop and execute improvement actions to achieve SLAs.

• Good understanding of change and Problem management

• Strong analytical and troubleshooting skills.

• Able to easily communicate complex concepts and instructions to non-technical end-users

• Possess knowledge and understanding of network designs and concepts

• Needs to have strong written and verbal communication skills

• Bilingual – Spanish and English Language proficiency is must

Responsibilities

• SPOC for NOC Operations which include mainly TX,RAN and Technical Help Desk

• Handle Customer Escalations & expectations, Prepare & execute improvement plan to meet the SLA’s

• Identify scenario for knowledge Transfer/Competence building, Track the progress

• SME for Transmission Network to ensure smooth operation.

• Support Service Manager in SLA/KPI mitigation or sign off

• Bridge Gap between NOC teams and Customer expectations

• Participate and contribute to Governance meeting with Internal and External Stake holders

• Responsible for Postmortem reports, its review and action point implementation.

• Achieve Network KPI, suggestions for improvement.

• Support automation implementation to bring efficiency

Education – BTech in ECE/CS/Telecom

Certifications - CCNA

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $120, 000 gross.

Benefits: Excellent superior benefits.