Translation Coordinator

Position Overview:

Reporting to the Translation Coordination Team Leader, and as an integral part of Questel’s Program Support USA/EMEA Team, this role is responsible for the planning, scheduling, tracking, and delivery of the language translation phase of projects in the project management cycle.  Working with project managers, this role works to understand client business objectives and spearheads planning and execution internally to ensure Questel services are delivered on time and with the utmost quality. 

Principal Duties & Responsibilities:

Accept projects from project managers

Assign projects to vendors or internal resources via SAVANTA

Track project status

Deliver projects to the File Formatting Team

Send linguistic questions to project managers or linguistic teams

Process purchase orders in SAVANTA

Consult with other Translation Coordinators on questions about projects and send them to project managers

Coordinate with other Questel teams

Responsible to ensure profitability of projects and to meet monthly revenue goals

Process feedback to in-house linguists, vendors, and/or from filing agents

Coordinate with Vendor Services on vendor-related issues

Communication with project managers about contingency plans for changes in scope/schedule/resources

Process final project deliveries to agents, project managers, etc.

Address purchase order concerns with Accounting

Ensure adequate translation resources are available for current and future projects

Process test evaluations in SAVANTA

Work collaboratively across multiple teams to communicate and manage expectations during all phases of a project

Communicate to project managers any issues that might impact Questel’s relationships with clients

Provide detailed information to cross functional teams to ensure absolutely accuracy in the final file

Compile legal documents to attach to the application as needed

Manage updating glossaries/term bases

Escalate feedback needs through proper channels

Complete or compile monthly reports and alert management of error trends

Help guide Associate Translation Coordinators, as needed

Collaborate with development team in reporting bugs

Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience:  Bachelor’s degree or equivalent work experience required.  Professional translation experience or other similar language industry experience preferred, but not required.  In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

Working knowledge of SAVANTA, Trados, and MS applications

Excellent analytical, organizational, written, and verbal communication skills

Willingness to occasionally manage and deliver projects during non-standard hours

Outstanding planning, scheduling, and coordination skills

Highly motivated with a willingness to take initiative and complete assignments

Ability to stay on task with minimal supervision and regularly report on progress

Quick learner with the ability to multi-task in occasionally stressful situations

Proficient in Microsoft Office, advanced Excel skills (pivot tables, regression analysis, etc.) a plus

Good time management skills and ability to complete a heavy workload within an established time frame

Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected

Fluent in English

Fluency in a second language, other than English, or skill in translation/legal industries is preferred, but not required

Supervision Received:

Supervision is provided by the Translation Coordination Team Leader

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Consistently standing and/or sitting with the ability to meet with other team members

Consistently operating a computer and other office productivity machinery

Remembering names and details

Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.