Transition Project Manager

Key essentials for all roles:

• Transition PM - Payments Processing, business focused over IT

• Able to adapt culturally
• Business minded first. Technology second
• 90% hands on – 10% delegation
• Huge focus on deadlines and time scale

EXIT AND TRANSITION MANAGER

one with experience leading tech services transitions (SIM, AMS, Hosting, etc), one with experience in Contact Centre/Back Office and one with experience in Financial Processing/reconciliation or general finance experience)

Purpose:

Deliver seamless transfer of services from incumbent to new service provider and ensure all operational activities to exit from incumbent are completed to plan

Duration: 12 months rolling

Direct Reports:

2:

• Application Management Services and Hosting Services E&T Lead
• Contact Centre Services and Document Management / Fulfillment Services E&T Lead

Role / Deliverables

During Procurement / lead up to Contract Award:

• Manage discussions with incumbent on Exit (Service Transfer) Plan, ensuring a coherent, viable, joined up and complete plan is produced to cover all of the services
• Review bidders proposed transition plans, ensuring they are comprehensive, viable, clear and joined-up for all the in-scope services
• Review bidders proposed transition / set-up plan for Service Integration and Management (SIAM),ensuring it is comprehensive, viable and clear
• Ensure there is alignment across incumbent and bidder Exit and Transition plans to deliver a joined-up approach to Service Transfer, with specific focus on SIAM
• Define acceptance criteria for SIAM exit and transition deliverables and communicate
• Ensure appropriate acceptance criteria are in place for all services exit and transition deliverables and that these are effectively communicated
• As well as responsibility for the overall Exit and Transition Plan, take specific responsibility for transfer / set-up of Service Integration and Management services

Post Contract Award:

• Manage full exit and transition to plan
• Take specific responsibility for transfer / set-up of Service Integration and Management services
• Co-ordinate required deliverables between incumbent and incoming service provider
• Continue to work with Change Lead to ensure Client change plan is aligned to Exit and Transition Plan
• Work with other programme team members to ensure deliverable due dates are aligned to plan and deliver to plan (eg. TUPE, asset transfer)
• Manage acceptance of deliverables against DBS agreed criteria
• Manage acceptance testing for service cut-over, ensuring approval for cut-over is only given once all required Client stakeholders have accepted service performance

Post Service Commencement with new service provider:

• Manage service stabilization plan
• Manage handover of services from the Programme to BAU
• Manage closure of the exit and transition project (not the ST Programme), ensuring all project closure activities are completed

Ongoing throughout:

• Capture lessons to be learned and identify action plans to ensure lessons are learned
• Maintain complete, accurate and up to date documentation regarding the exit and transition activities
• Build body of knowledge around the E&T activities, processes, documentation, etc such that this can be re-used on future transition of these and similar services