Transition Manager (Service Introduction - Technical) Full-time & contract

StemXpert1

Alpharetta, GA, United States permanent

Posted: May 28, 2014

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Quick Summary

A Transition Manager (Service Introduction - Technical) role is responsible for managing the transition of new services to existing customers, ensuring a smooth onboarding process and minimizing disruptions to the business.

Required Skills

Interpersonal Skills Communication Skills Organizational Skills IT Services Collaboration Service Continuity Customer Focus International Experience Project Phases Written Communication Skills Verbal Communication Skills

Job Description

Role: Transition Manager (Service Introduction - Technical)

Salary : no constraint for the right candidate.

Location: Alpharetta,GA

Full time or contract opportunity available.

Knowledge and Skills Requirements:

• Excellent interpersonal, communication, and organizational skills

• Very good understanding of the customer strategy, services and business processes

• Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis

• Knowledge of service transition methodology, tools and templates

• Track record of customer focus, based on openness, trust, and delivering on promises

• Experience across packaged and bespoke systems and infrastructure, ideally on an international basis

• IT background with experience across different project phases

• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

• Demonstrates commitment to IT methodologies, processes and standards for transition planning and support

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