Transition Manager

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Transition Manager to join our Projects team in Australia.

The Transition Manager at Centorrino Technologies is responsible for managing the smooth transition of ICT Capital projects into operational support, ensuring both organisational and functional deliverables are successfully handed over across multiple releases or sprints. The role ensures operational teams are fully prepared to accept and support new solutions, with risk management strategies in place to maintain service continuity under normal and extreme conditions.

Requirements:
What you'll do:

• Develop and gain approval for the Transition Approach and Strategy, including scope, governance, communications, resources, approvals, logistics, quality assurance, exception management, and planning for multiple deployments or cutovers.
• Implement Transition Management controls and reporting, proactively managing all associated activities.
• Ensure transitional readiness and Early Life Cycle (ELC) support plans are agreed and signed off by projects and key stakeholders, covering operational readiness, change management, service asset and configuration, knowledge management, risk review, project test planning, and IT service management alignment.
• Confirm operational teams, customer teams, and systems are fully prepared, with training, procedures, work instructions, and documentation delivered.
• Manage stakeholder interfaces to ensure effective handover of new or changed services into production and operations environments.
• Develop risk-driven executive reporting to highlight progress, risks, and mitigation strategies.
• Establish escalation and decision-making frameworks to promote shared ownership of risks and decisions.
• Lead Operational Readiness Reviews and implement strategies to control transition risks.
• Conduct impact assessments for scope changes, updating transition plans and facilitating resolutions.
• Apply problem-solving skills and dynamic decision-making to ensure smooth transitions that meet governance, quality, and operational standards.

What you'll bring:

• ITIL Foundations certification and ITIL Service Transition experience.
• 10+ years’ experience in Project Management and Transition delivery in ICT environments.
• Ability to initiate changes and work packages aligned with customer timetables and service availability.
• PROSCI Change Management certification or 5+ years’ experience in PROSCI-aligned Organisational Change Management projects.
• Proven track record of delivering major projects into production environments.
• Strong communication, stakeholder management, and reporting skills.
• Ability to lead teams and coach members in creating complex Transition Release diagrams (Microsoft Project, Visio) and comprehensive Transition Plans.
• Commercially and customer-focused, providing clear options and recommendations for complex decisions.
• Strong focus on achieving high-quality results under pressure while maintaining a customer service-oriented approach.

Benefits:
Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.