Transition & Follow-Up Support Worker

Transition & Follow Up Worker 

What We Do 

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24. 

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness. 

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit. 

What You Will Do 

The Transition & Follow-Up Support Worker provides individualized, person-centered and trauma-informed support to youth and young adults as they transition from crisis toward stability and independence. This role focuses on housing stabilization, financial empowerment, employment readiness, and ongoing follow-up support to ensure long-term success. 

The worker builds strong, trust-based relationships and supports participants in navigating systems, accessing resources, and developing practical life skills necessary for sustained independence, while maintaining progress in housing, employment, and overall well-being. 

Location: 9310-82 Avenue, Edmonton AB 

Key Responsibilities 

Case Management & Transition Planning 

Manage a caseload of youth and develop individualized service plans  

Conduct needs assessments and goal planning  

Provide consistent follow-up through regular check-ins and progress reviews 

Monitor outcomes and adjust support plans as needed 

Maintain accurate case notes, reports, and service documentation  

Collaborate with internal and external partners to provide coordinated care  

Housing Stabilization 

Support youth in securing and maintaining housing, including:  

Housing search, applications, and placement  

Referrals to appropriate agencies, housing programs and partners  

Provide landlord navigation and advocacy:  

Advocacy, mediation, conflict resolution, and support with tenancy-related issue 

Education and facilitation on tenant rights and responsibilities skills such as Rent Smart 

Support housing setup:  

Coordinate access to furniture, household items, and basic needs through partnerships  

Pantry and food hamper selection  

Clothing and personal items  

Financial Empowerment & System Navigation 

Support financial stability through:  

Tax filing assistance and Benefits Navigation  

Facilitation or Connection to Empower U and financial literacy programming  

Assist youth in obtaining and maintaining ID and essential documentation  

Support budgeting, financial planning, and income stabilization  

Employment & Skill Development 

Support job readiness, including:  

Resume building and interview preparation  

Job search and applications  

Connection to training, certifications, and volunteering for employment qualifications and resume improvement  

Develop business partnerships to support applications 

Facilitate life skills workshops such as:  

Social and Independent living skills  

Follow-Up & Case Management 

Provide ongoing follow-up support post-transition:  

Regular check-ins (in-person, phone, etc.)  

Monitor and document progress toward goals (housing, employment, financial stability)  

Develop individualized support plans with clear goals and outcomes  

Maintain accurate documentation and case notes  

Collaborate with internal teams and external partners to ensure coordinated care  

Ensure youth are connected to internal and external supports that promote stability and well-being  

 
Key Outcomes 

Increased housing stability and successful tenancy retention  

Improved financial literacy and income stability  

Increased employment or engagement in education/training  

Improved access to community resources  

Strengthened independence and long-term self-sufficiency  

Increased life skills and satisfaction  

Reduced return to shelter or crisis services 

Core Competencies & Expectations 
These core competencies outline the key behaviors, values, and expectations that guide how employees contribute to the YESS’s mission and work effectively with others. 

Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions. 

Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders. 

Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success. 

Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues. 

Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed. 

Foster teamwork by collaborating effectively, contributing positively to team culture, and valuing diverse perspectives. 

Qualifications & Experience 

Experience working with individuals experiencing:  

Homelessness  

Trauma  

Mental health and/or addiction challenges  

Strong knowledge of:  

Housing systems and landlord-tenant processes  

Income supports and community resources  

Employment and life skills development  

Experience facilitating group sessions, workshops, or educational programming

Demonstrated ability to build, develop, and maintain strong external partnerships

Diploma or degree in Social Work, Human Services, or related field (or equivalent experience) is an asset 

Experience in financial empowerment, benefits navigation, or tax filing is an asset  

What You Bring 

Valid First Aid Certificate completed within the last twelve months.  

Suicide intervention, harm reduction, and crisis intervention training is considered an asset.  

Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months 

Valid Alberta class 5 or higher driver’s license and clean driver’s abstract  

$1 million PLPD Personal Liability Protection 

YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.  

We thank all applicants for their interest, however only those shortlisted will be contacted.