Transformation Service Manager

Overview

Specialist role Service manager

Summary of the work

We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.

Latest start date 20/06/2016

Expected contract length 2 years with a regular 6 month review

Region London

Organisation the work is for Government Digital Service

About the work

Who the specialist will work with

You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches.

What the specialist will work on

We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams."

Work setup

Address where the work will take place

Government Digital Service London .The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week.

Working arrangements

We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time.

Security clearance Minimum Baseline Personnel Security Standard

Skills and experience

Technical competence: essential skills and experience

• Experience of providing transformation advice to government in the fields of digital, data & technology and organisation design & the cultural changes required to achieve it

• Experience of delivering government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process
• Experience of a number of tools and techniques when consulting with government departments and teams
• Experience of working with Executive stakeholders in government
• Experience of working with digital delivery teams in government
• Experience of setting strategy, visions and goals
• Excellent facilitation skills
• Expertise in agile governance
• Experience and understanding of digital service management
• Expertise in process design

Technical competence: nice-to-have skills and experience

• Value chain mapping
• Roadmapping
• Service mapping
• Business and operating model canvas

All your information will be kept confidential according to EEO guidelines.