Transformation Manager

Who we are

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. 

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.

We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.

 

The role

Transformation is part of a global community that improves and modernises how we work to ensure that we deliver outstanding value and experiences to our clients and better ways of working for our people.

Our application of transformation, project management, AI and smart technology and resourcing combine to improve the way we work at Clifford Chance.

The Transformation Manager role will work closely with our Senior Transformation leadership in India and be primarily responsible for delivering transformation projects across our Business Professional (BP) functions and ensuring that the project benefits for our firm and our people are fully realised. This role may also support transformation projects for our Global Business Units (GBU).

 

Who you will work with

The Transformation Manager will be responsible for delivering priority transformation projects based on guidance from BP functions or GBUs; resourcing the projects; determining and scoping the approaches; identifying additional revenue opportunities; implementing effective change management and communications plans; ensuring that new ways of working are transferred effectively throughout the BP or GBU function globally; and tracking the resulting return on investment. In doing so, you will develop a network of sustainable relationships, understanding stakeholder needs, identifying ways to address these needs and demonstrating influencing skills to deliver business objectives.

The success of this role will primarily be measured by feedback from Transformation Portfolio Manager, BP leadership and local stakeholders; the extent to which the transformation projects yield sustained benefits to our clients and the firm; and the successful roll-out of new ways of working.

 

What you will be responsible for

The Transformation Manager will be primarily responsible for delivering priority transformation projects based on guidance BP functions or Transformation Portfolio manager; resourcing the projects; determining and scoping the approaches; identifying additional revenue opportunities; implementing effective change management and communications plans; ensuring that new ways of working are transferred effectively throughout the BP function globally; and tracking the resulting return on investment. In doing so, you will develop a network of sustainable relationships, understanding stakeholder needs, identifying ways to address these needs and demonstrating influencing skills to deliver business objectives.

You may also be asked to provide support to transformation projects related to GBUs

The success of this role will primarily be measured by feedback from BP and local stakeholders; the extent to which the transformation projects yield sustained benefits to our clients and the firm; and the successful roll-out of new ways of working.

 

What you will do

You will be responsible for the following activities:

• Helping articulate the vision for transformation and the case for change within the BP function and driving buy in to the vision from internal stakeholders
• Gathering and interpreting data that supports the transformation vision
• Demonstrating world class change management and communication skills
• Displaying advanced skills in the areas of process improvement; stakeholder engagement; technology and AI implementation and project management
• Defining and deploying new ways of working on business processes, including technology and AI, resourcing models and digital solutions
• Managing a range of complex improvement and change management projects
• Tracking and promoting benefits/value to drive further engagement
• Collaborating effectively with Business Professional stakeholders
• Engaging in managed or self-directed learning to stay up-to-date with the latest advancements in AI and other relevant technologies, and applying this knowledge to drive transformation across the firm.

 

Your experience

You will possess the following experience:

• Track record of delivery of business transformation service change & transformation projects and programmes within a professional services environment.
• Management of a number of multi-disciplined, complex and strategically important projects from end-to-end and realised associated benefits.
• Prior experience in the application of consulting skills, creative, strategic, critical and organisational thinking is essential.
• Educated to degree level or equivalent.

 

How we will support you

As a firm, we make a significant investment in training and supporting members of the team through their career with Clifford Chance.

We offer opportunities to access externally recognised training qualifications, including consulting skills, Lean Six Sigma, recognised project management certifications and training in change management and technology. In addition to this, the nature of the work and interaction with the stakeholders will drive continuous on-the-job learning.

Equal opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. 

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.