Transformation & Continuous Improvement Leader

The role:
We are seeking an experienced and agile Transformation & Continuous Improvement Leader to establish and lead our Transformation & Continuous Improvement team. The role will beresponsible for defining key processes, ensuring they are effectively measured and mapped, and identifying transformative improvements that will optimize our operation with a better overview of its functionality.

What you will do:

Establish a Quality System with clear metrics and standards, evaluating the current operational state to understand strengths and weaknesses. Processes mapping, measure performance, and identify areas for improvement.

Identify and implement short- and long-term transformation improvements, evaluating the impact of these on operational performance, testing solutions and tracking results.

Maintain and update all Operational Processes, keep them documented and current to date. Continuously review and update workflows, procedures, and documentation.

Stakeholder Management: Guide, mentor, and manage team members. Build strong relationships with key stakeholders, ensuring support for improvement efforts.

Develop a Training System to ensure knowledge of processes and tools, and to keep employees updated on new technologies and new features, with the objective to standardize operational knowledge across teams.

Apply Project Management Methodologies to improve processes management and collaboration.

Continuously measure Quality of our deliverables, from a Customer / User perspective but also including Data & Operational Quality standards.

What are we looking for:  

Deep understanding of Processes and Methodologies. Someone capable of analyzing workflows and utilizing established methodologies (e.g., Agile, Scrum) to optimize project outcomes and ensure efficiency.

Ability to interpret data, perform basic numerical analysis, and apply these insights to drive informed decision-making and improve operational performance.

Strong leadership skills with the ability to coach, mentor, and motivate a diverse team of individuals of different ages and backgrounds.

Excellent communication skills, both verbal and written, with the ability to effectively communicate with team members, senior management, and customers.

Results-oriented mindset with a strong focus on driving business growth.

Ability to handle pressure and work in a fast-paced environment.

Strong analytical skills with the ability to analyze.

Excellent organizational and time management skills to manage competing priorities effectively.

Master’s degree desirable.

Advanced English level.

What we offer:
• Positive and encouraging work environment.
• Dynamic, multinational and multicultural company where you can grow as far as your vision and curiosity leads you.
• Competitive benefits package.

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.