Training & Technical Support Specialist ( Law Firm Experience Preferred)

Latitudeinc

Baltimore, MD permanent

Posted: January 28, 2026

Required Skills

Job Description

Job Summary:

We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced, deadline-driven nature of a legal environment.

Responsibilities::
• Training & Onboarding
• Deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools
• Develop and maintain training materials, user guides, and documentation
• Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff
• Customize training approaches based on role, department, and experience level
• Partner with HR and IT to support employee onboarding and system rollouts
• Technical Support / Help Desk
• Provide Tier 1–2 Help Desk support for hardware, software, and application issues
• Troubleshoot and resolve technical issues in a timely and professional manner
• Support legal-specific applications such as document management systems, timekeeping, billing, and case management software
• Escalate complex issues to senior IT staff or vendors as needed
• Track, document, and manage support requests using a ticketing system
• Systems & Process Support
• Assist with software updates, upgrades, and new system implementations
• Identify recurring issues and recommend process or training improvements
• Ensure adherence to firm policies, security standards, and confidentiality requirements

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