Training Specialist

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we offer?

Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations! We’re looking for experienced training professionals to join our team as a “Customer Success & Sales Training Specialist”, at one of today´s fastest-growing travel companies. You will be responsible for planning, managing, and delivering sales and product training.

What will you do?

• Plan, develop, and deliver new hire induction and refresher training.
• Liaise with operations and quality to assess and plan training needs.
• Keep up to date with all processes, procedures, and product changes.
• Review, amend, and update training content as appropriate.
• Measure and analyze training and trainer effectiveness to identify improvement areas.
• Assess training needs across teams.
• Help design, deliver and evaluate training for both technical and soft skills.
• Work in partnership with Operations to implement a continuous improvement culture and methodology.
• Create and administer agent Knowledge, analyze results and implement improvement initiatives.
• Facilitate workshops and development sessions as required.
• Keep up to date with knowledge of our products, pricing, promotions, and procedures.

Requirements:
Previous Experience:

• Proven experience in the design, development, delivery, and management of end-user training for customer service and sales.
• Minimum of one (1) year of experience as a trainer.
• Familiarity with support in the travel/hospitality space, including airlines, hotels, and agencies, is highly preferred.

Linguistic Skills:

• C1/C2 level English (verbal, reading, writing) is required.
• C1/C2 level Spanish (verbal, reading, writing) is required.

Technical Knowledge:

• Familiarity with Salesforce, order management, and contact management systems/practices is a plus.
• Excellent working knowledge of GDS (preferably Amadeus) with a solid understanding of ticketing, reissuance, and refund processes.
• Certification from IATA or a travel institute is desirable.
• Professional training certification is a strong plus

Education:

• Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.

Essential Skills:

• Strong time management and multi-tasking abilities.
• Excellent coordination, presentation, and communication skills.
• A confident and motivational leader with the ability to manage large groups effectively.
• Self-starter; able to work independently, display initiative, take responsibility, and learn quickly on the job.
• Able to work under pressure and manage conflicting priorities and deadlines.
• Professional, organized, self-motivated, and results-oriented.
• Excellent team player with a strong customer focus.
• Resilient; does not get easily discouraged or frustrated.
• Reliable, responsible, and ready to take ownership.
• Passionate about travel and people.
• Emotionally intelligent.
• Acts as a positive influencer and role model.
• Knows how to have fun, strive for success, and celebrate achievements!

NOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.

Benefits:
• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• On-site work model: offices in Barcelona City.
• Permanent contract from the start.
• Travel packages at reduced prices!
• Referral bonus, if you bring people as talented as you.
• Unlimited coffee, team lunches, English lesson, bi-anual company parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.