Training Program & Content Development Specialist

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role

We are seeking a Learning & Development professional with experience in manufacturing environments to design, build, and roll out scalable training programs across the business. This role focuses on program architecture, content development, and Train-the-Trainer enablement, ensuring training can be consistently delivered by leaders, supervisors, and subject matter experts across multiple teams, shifts, and locations.

The ideal candidate excels at creating repeatable training frameworks, enabling others to deliver training effectively, and driving consistency and quality in workforce development.

What You’ll be Doing

• Design end-to-end training programs that can be deployed consistently across the organization

• Build training frameworks that support delivery by supervisors, team leads, and subject matter experts

• Partner with operations, quality, safety, and HR teams to define training standards and deployment plans

• Support onboarding, role-based, and ongoing skills development programs across manufacturing functions

• Design and implement Train-the-Trainer (TTT) programs to equip internal trainers with the tools, materials, and guidance needed to deliver training effectively

• Develop trainer guides, facilitation notes, certification criteria, and evaluation tools

• Establish standards for trainer qualification, readiness, and ongoing effectiveness

• Coach internal trainers and leaders to ensure consistent training delivery and learner experience

• Develop high-quality, modular training content including presentations, work instructions, job aids, SOPs, e-learning modules, and assessments

• Translate manufacturing processes and technical knowledge into clear, standardized training materials

• Ensure content is scalable, reusable, and adaptable across departments and sites

• Maintain training content to reflect process, equipment, and compliance changes

• Support training deployment through learning management systems (LMS) or other tracking tools

• Establish documentation, version control, and governance for training materials

• Support training compliance, reporting, and audit readiness

• Define success measures for training programs and trainer effectiveness

• Analyze feedback and performance data to improve training content and rollout effectiveness

• Drive continuous improvement in training systems and approaches

What We’re Looking for

• Bachelor’s degree in Education, Instructional Design, Engineering, Operations, Human Resources, or related field, or equivalent experience

• 3–7+ years of experience in Learning & Development, training program design, or workforce development

• Experience supporting training in a manufacturing or industrial environment

• Proven experience designing scalable training programs and Train-the-Trainer models

• Strong content development and instructional design capability

• Experience rolling out training across multiple sites, shifts, or business units

• Experience working with Learning Management Systems (LMS)

• Familiarity with regulated manufacturing environments (safety, quality, compliance)

• Experience developing e-learning or blended learning solutions

• Ability to travel to support site rollouts/training programs

• Strong presentation & communication skills

• Familiar/experienced in project management procedures to support rollouts

Why you’ll love it at Clutch:

• You’ll have broad and direct ownership over talent acquisition strategy during a phase of rapid growth.

• Opportunity to build your team, your tools, and influence company culture and workforce at every level.

• Exposure to senior leadership, ability to contribute to major strategy, not just execution.

• Competitive compensation, benefits, and chance to work in a culture that values innovation and impact.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].