Training & Process Improvement Intern

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Training & Process Improvement Intern to join our Customer Service Team for our 10-week summer internship program. This intern will report into our Training & Continuous Improvement Manager and will focus on internal projects and process improvements. If you are passionate about simplifying complex processes and supporting an innovative team, we'd love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This opportunity requires travel to our headquarters in Melville, NY for an internship on-site meeting on July 14th and July 15th. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond this visit – our doors are always open.

Role Type: Intern

Location: Remote

Length of Program: June 1st – August 7th (10 weeks)

Internship On-Site Meeting: July 14th – July 15th

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET with flexibility

Pay: $20.00 per hour

Responsibilities:

• Complete a brief Customer Service training to learn tools, workflows, and service standards

• Help create and update training materials, guides, and process documentation

• Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions

• Contribute to projects that improve service processes, efficiency, and consistency

• Track project tasks, timelines, and learnings with guidance from mentors

• Share insights and project outcomes with the team at the end of the program

Requirements:

• Currently enrolled in an undergraduate program with a focus on Business, Communications, Human Resources, Operations, or a related field

• Clear verbal and written communication including written documentation skills (creating guides, instructions, or process notes)

• Foundational data skills (reviewing metrics, trends, or feedback using tools such as Excel or Google Sheets)

• Exposure to process mapping or workflow documentation

• Strong task tracking and organizational skills (project trackers, checklists, timelines, etc.)

• Ability to research and gather information to support Customer Service requests

• Comfortable asking questions and learning new systems

• Exceptional attention to detail when documenting processes or following workflows

• Ability to balance multiple tasks with guidance

• Curiosity about how processes work and how they can be improved

• Empathy and respect for Customer Service teams

• Willingness to receive feedback and improve

Why work with us:

• Experience our culture firsthand – We value generosity and believe that work should be both fulfilling and engaging. From intern socials and team lunches to an on-site visit at our headquarters and opportunities to attend department events, we create experiences that immerse you in our culture, helping you feel like a true part of the team.

• Build meaningful connections – Our people-first culture ensures you feel supported and respected from day one. Through meet-and-greets with leadership, networking opportunities, and collaborative projects, you’ll form meaningful connections and foster your professional development.

• We’re committed to growth – From everyday learning opportunities to our final presentations, we strive for continuous improvement. You’ll have the opportunity to bring fresh perspectives and innovative solutions to the table, while growing your communication skills in a supportive environment where your ideas are always heard.

• Get involved, make an impact – We believe the best way to learn is by doing. Our internship provides real-world experiences through hands-on training, job shadowing, department swaps, and cross-functional teamwork. With a commitment to improvement, you'll gain valuable insights into different areas of our business while strengthening your skills.

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.

• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.

• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.

• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.