Training Operations Coordinator

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to the Training Operations Director, you will create impact within our Training team, a specialist function delivering courses and educational services across more than 250 digital marketing topics, including social media, search, cloud and AI. You will play a key role in supporting the smooth running of over 2,000 training sessions annually, including on-site and virtual courses across the UK, USA, Australia and South Africa, and help deliver a great experience for both clients and trainers.

At Jellyfish, we are committed to fostering professional growth. This role offers the opportunity to build operational expertise within a fast-paced, global training function, developing your skills and experience as the team and our training offering continue to expand.

Your primary responsibilities will include:

• Coordinate the scheduling and preparation of training sessions, ensuring the rooms are booked and ready, managing communications, and welcoming attendees to The Shard's training area.

• Maintain accurate course listings on the website, carrying out regular checks to spot potential issues, and monitor attendees and delegates who need to switch or cancel bookings to ensure dates, links and codes remain correct.

• Facilitate travel and accommodation arrangements for trainers delivering on-site training internationally.

• Collaborate with the sales team and clients to manage corporate bookings, from point of sale to finalisation.

• Keep organised records of bookings, invoices and session details.

• Collect and monitor feedback using SurveyMonkey to support quality improvements.

• Identify opportunities to streamline processes and enhance operational efficiency.

Qualifications

• Over two years of experience in a role involving administration or coordination of multiple projects or deliverables.

• Proficient in using spreadsheets for data entry and record keeping.

• You're responsive and highly organised, ensuring accuracy in all tasks.

• You love interacting with clients, developing long-lasting relationships and adding value to their business.

• You're good at adapting strategies and plans to navigate unforeseen circumstances.

• You seek and implement solutions to streamline and automate processes.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work flexibly between home and The Shard, and shape your day between 8:00 am and 6:30 pm with flexible working hours. You’ll be onsite for face-to-face trainings, with remote working available when no sessions are scheduled (typically 2–4 days a week in the office).

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].