Training Lab Assistant

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.

Job Description

This role is responsible for the day-to-day maintenance of training labs and classrooms in the NA Training organization. Specific responsibilities include:

• Responsible for training lab and classroom readiness for training delivery as planned in the training schedule. Ensure training equipment is in full working order for training delivery.

• Ensure lab Standard Operating Procedure (SOP) is followed:

• Run system functionality test on training equipment as specified in the SOP document and submit report to Lab Manager.

• Ensure equipment backup/restoration procedure is carried out when required.

• Report any problems found on training equipment to Lab Manager and follow up on the resolution.

• Carry out equipment downgrade or upgrade process to prepare training equipment for customer training delivery as directed by Lab Manager.

• Responsible for building and maintaining equipment asset list database.

• Prepare equipment for shipment and complete shipment paperwork. Upon receiving equipment shipments back from external training deliveries, carry out inventory checklist to ensure all equipment is accounted for and, if instructed by Lab Manager, carry out tests to verify if the equipment is in working order.

• Ensure classrooms and labs are in a tidy condition.

• Carry out any other lab, classroom and equipment tasks as directed by the Lab Manager.

Successful candidates will possess the following critical knowledge and skills

• Any experience with Motorola equipment such as Dimetra, MOTOTRBO, or Astro networks or radios would be beneficial.

• Knowledge of IP networking and operating systems (Windows, Linux and VMWare ESXI).

• Mature, articulate and well organized with a strong work ethic. Highly motivated to learn new technologies and products.

• Knowledge of Microsoft Excel and Microsoft Word.

• Good quality written and oral communication skills.

Travel:

• Requires 30% travel Internationally.

Target Base Salary Range: $35,000 - $45,000  USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School Diploma, available for travel internationally and available to lift 40lbs.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.