Training & Instructional Design Specialist, Digital Banking

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY: The Training & Instructional Design Specialist is responsible for conducting comprehensive training for new hires to the digital banking team. This position facilitates the orientation of new hires for all workflows of the Digital Banking operations department and focuses on supporting training initiatives and facilitating sessions for staff. This role involves collaboration with managers and subject matter experts to identify training gaps, provide ongoing support, and ensure training is aligned with organizational goals.

DUTIES AND RESPONSIBILITIES::
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Deliver training programs to employees virtually, on a variety of topics, including job-specific skills, compliance, company policies, and changes to processes/procedures

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Perform analysis of internal training needs, develop objectives, write content, test questions, and supplemental materials, and prepare scripts for eLearning

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Use adult learning principles, effective communication, and training best practices in the facilitation of training material

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Work with and consult subject matter experts to ensure the quality and accuracy of lessons

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Work with the Instructional Designer to continue to develop job aids, participant guides, training plans, and more to ensure training materials are effective and accurate

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Perform duties within the flexible working hours of 8 a.m. - 8 p.m. EST

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Perform other duties as needed

QUALIFICATIONS::
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Bachelor's Degree in Instructional Design, Instructional Systems Design, Organizational Learning, Adult Education, or a related field; or equivalent experience required

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A minimum of 2 years’ experience within a financial institution trainer role, preferably contact center and remote

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A minimum of 5 years’ experience in an Instructional Design, Training, or similar-type role

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Experience at a financial institution, top-tier consulting firm, and/or high-growth start-up is strongly preferred

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Ability to effectively listen, understand business requirements, and translate them into products

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Proficiency with learning tools, platforms, and methodologies to allow for innovation and hybrid solutions

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Basic understanding of instructional design principles and learning theories

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Strong problem-solving and decision-making skills

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Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)

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Excellent verbal, written, and interpersonal communication skills

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Strong organizational skills and attention to detail

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Outstanding problem-solving and time management skills

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Self-motivated, self-directed, and results-oriented

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Adaptable and able to multitask in a fast-paced environment

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Can work independently and within a team; solution-oriented with a collaborative approach

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:
• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:
• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner

CORE PRINCIPLES:
• Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners – not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.

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