Training and Quality Associate (Freight Data Validation)

About ExpedockWe are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.

Who we need

We are looking for a Training and Quality Associate to support our current training, quality and new hire onboarding processes. In this role, you will be able to work directly with our Training and Quality Specialists including other department leads to ensure that our teams deliver exceptional service and adhere to quality standards. You will be responsible for creating, designing, and delivering employee training plans for our team. If you are passionate about training people, possess a strong desire to learn, contribute, and thrive in a dynamic environment, we invite you to take on this new role as you continue to grow with Expedock.

Job Description

The Learning and Development Specialist will be in charge of:

Course Designing and Execution

Develop comprehensive training programs for Freight Data Validators (FDVs), focusing on industry-specific tools and best practices, including Transport Management Systems like Cargowise.

Implement a variety of effective training methodologies tailored to the FDVs' needs, such as e-learning, role-playing, coaching, and on-the-job training.

Ensure that product updates and enhancements are incorporated swiftly into the training program, enabling FDVs to adapt to changes effectively and promptly, enhancing their productivity and efficiency.

Oversee the creation, updating, and maintenance of FDV training materials, ensuring they are consistently up-to-date with product updates and enhancements.

Assess the effectiveness of all training activities and continuously refine and update the curriculum based on these evaluations.

Session Organization and Execution

Organize and lead new hire orientation and training, ensuring a smooth onboarding process.

Create and manage a training calendar that schedules and tracks all training activities for FDVs.

Collaboration and Communication

Collaborate with subject matter experts, supervisors, and managers to keep abreast of changes impacting FDVs' roles, incorporating this information into training programs.

Identify knowledge gaps among the FDV team through regular consultation with managers and team leads, and design training programs to address these areas.

Maintain a keen understanding of training trends, developments, and best practices in the logistics and freight industry.

Qualifications

Experience leading training programs or similar roles, or hands-on involvement in training activities. We welcome internal candidates who have relevant skills or a strong interest in learning and growing in this area.

Extensive knowledge of Transport Management Systems, particularly Cargowise, and the ability to teach others to use these systems effectively.

Proficiency in various training methodologies, including traditional classroom settings, e-learning, simulations, and hands-on training. Openness to developing skills in these areas is valued.

Exceptional leadership, organizational, and time-management skills.

Strong report writing and record-keeping ability, with an emphasis on tracking trainees' progress and the effectiveness of training programs.

Outstanding verbal and written communication skills, with the ability to clearly articulate complex information to a diverse range of audiences.

Knowledge of the logistics and freight industry, particularly BPO operations, is a strong advantage.

Why Expedock

HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month

Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.

Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

Evaluate your qualifications and suitability for current and future roles

Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience

Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.