Training and Implementation Consultant (Aftersales Specialist)

Pinewood.AI is seeking experienced automotive professionals to join our Training and Implementation Team, specialising in Aftersales. This role is central to delivering high-quality implementations of the Pinewood.AI platform for automotive retailers across the UK and internationally.

If you have worked as a service advisor, service manager, parts specialist, or warranty administrator, this is a fantastic opportunity to take the next step in your career. Instead of managing aftersales in a single dealership, you will be using your expertise to help a wide range of retailers improve their service, parts, and warranty operations through our Automotive Intelligence Platform.

This is an excellent move for someone looking to step out of the dealership and into a role where you can make a real difference, helping businesses streamline their processes, adopt new technology, and deliver better customer experiences.

We are looking for someone who is collaborative, confident in training and consultancy, and passionate about using their aftersales knowledge to drive improvement across the industry.

Key Responsibilities:

• Implement the Pinewood.AI platform in new and existing dealerships, focusing on aftersales modules including service, parts, and warranty.
• Lead high-quality implementation projects, ensuring smooth transitions from legacy systems through to 'Go Live'.
• Work closely with dealership stakeholders to understand aftersales requirements, configuring parameters to align with business processes.
• Deliver clear, engaging, and tailored training sessions for aftersales teams.
• Provide ongoing consultancy, both onsite and remotely, to support system adoption and optimisation.
• Ensure accuracy and efficiency in service scheduling, parts inventory management, warranty processing, and reporting.
• Proactively identify opportunities to improve implementation practices, sharing insights to enhance customer experience.
• Continuously develop your system knowledge across aftersales modules, functionality, and integrations.
• Act as a trusted advisor, helping customers gain the maximum value from our Automotive Intelligence Platform.

Requirements:
• Strong background in the automotive industry, with experience in aftersales roles such as service, parts, or warranty management.
• Hands-on experience in dealership processes, with familiarity in service scheduling, parts ordering and inventory, warranty claims, and aftersales reporting.
• Excellent communication and presentation skills, confident in delivering training and building customer relationships.
• Strong organisational skills, able to manage multiple projects and priorities effectively.
• Logical and methodical approach to problem solving, with a proactive and solutions-focused mindset.
• A strong work ethic, self-motivation, and willingness to travel.
• Full, clean UK driving licence.

Desirable Experience:

• Direct experience with Pinewood DMS or another automotive management platform.
• Experience in system optimisation, process improvement, or change management projects.
• Understanding of how aftersales performance impacts overall dealership operations.

Benefits:
You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.

• Competitive salary based on experience (£28,000 to £32,000 per annum)
• Company car
• Company car
• Commission scheme (£10,500. £42,500 OTE)
• Share scheme
• Hybrid working
• 25 days holiday plus all UK bank holidays
• 4x life assurance
• Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
• Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
• Ongoing training & professional development
• Free onsite gym (Birmingham)
• Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice
• Eyecare vouchers - free eye test and contribution towards prescription glasses
• Regular social events
• Employee recognition and awards

Why Join Us?
This is an excellent chance to use your aftersales knowledge in a new and rewarding way. By moving into this role, you can step out of day-to-day dealership operations and instead help retailers across the UK and beyond to improve efficiency, streamline their service and parts processes, and achieve more with our industry-leading platform. With continuous learning, career progression, and the opportunity to work on diverse projects, this is a fantastic next step for anyone who enjoys making a difference.

About Us:
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.