Trainer Specialist

About Us

We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

Requirements:
Role Overview

The Trainer Specialist is responsible for planning, organizing, and delivering onboarding and upskilling training for employees. The role includes developing training materials, maintaining knowledge base

documentation, assessing training effectiveness, and ensuring consistent knowledge transfer across teams and locations.

What You Will Do

• Conduct onboarding training sessions for newly hired employees in accordance with company standards and procedures;
• Organize and deliver upskill and refresher training for existing employees to improve performance and product knowledge;
• Prepare, update, and maintain training materials, presentations, guides, and internal documentation;
• Create and regularly update Knowledge Base articles, internal manuals, and process documentation;
• Assess trainees’ performance through tests, practical tasks, monitoring, and feedback sessions;
• Identify knowledge gaps and propose additional training initiatives;
• Ensure consistency and accuracy of the information delivered during training sessions;
• Adapt training content according to different departments, products, or company updates;
• Deliver in-person trainings in different company locations when required;
• Collaborate closely with Team Leaders, Quality Assurance, and Management to align training programs with business needs;
• Monitor training effectiveness and prepare reports regarding trainee progress and development;
• Provide ongoing coaching and mentoring to employees during their development period;
• Stay up to date with company products, services, systems, and internal processes.

Additional Information

• Work involves the preparation of structured training programs and performance evaluation materials
• Close cooperation with multiple departments within the company
• Dynamic work environment with continuous process and product updates
• Opportunity to contribute to employee development and organizational growth

Requirements

• Education – minimum secondary education
• Previous experience in training, coaching, teaching, or mentoring program
• Previous hosting experience
• Proficiency in English (written and spoken)
• Excellent presentation and communication skills
• Strong organizational and time-management skills
• Ability to explain complex information in a clear and structured manner
• Analytical thinking and problem-solving skills
• Strong interpersonal skills and ability to work with multicultural teams
• Good computer literacy (MS Office, presentation tools, internal systems)

Benefits:
Benefits

Why You’ll Love It Here

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies
• Opportunity to shape how Hosting.com is experienced locally and globally
• Collaborate with passionate people who genuinely care about their work, customers, and each other
• Competitive compensation, growth opportunities, and a culture that values authenticity and impact

Our Values

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful.

At Hosting.com, success is always shared - with our people, our customers, and our communities.